service delivery specialist (business applications) (3975)
Aug 8, 2026 · Allwyn Hellas
What you'll do
- Translate business requirements into technical specifications for solution delivery
- Collaborate with Technology teams and stakeholders to define solutions, scope, and delivery plans
- Act as a liaison between Business, Technology, and vendors ensuring clear communication
- Monitor application and service performance and identify issues, risks, and improvements
- Ensure smooth operation and troubleshooting of systems and applications with problem-solving mindset
- Review deliverables, support testing cycles and ensure quality and alignment with business needs
- Drive enhancements, integrations, and improvements ensuring compliance with IT standards
Key requirements
- 3+ years' experience
- Service Delivery, Application Support, and Business Analysis
- IT Service Management Processes including Incident, Problem, Change, Service Request, Configuration Management
- ITIL Framework knowledge and best practices
- Enterprise Applications and system integrations
- SQL and database concepts like MS SQL, Oracle
- Agile Methodologies and SDLC experience
- Technical Specification Writing and Workflow Management
- Testing Support (UAT/QA) and Stakeholder Collaboration
- Problem Solving and Communication
- Computer Science / Information Systemspreferred
Benefits
- An award-winning working environment, competitive salary package and bonus scheme, health insurance coverage, pension plan and annual health checkup, hybrid working model, state of the art facilities including gym & restaurant, continuous learning powered by Allwyn Academy, internal career opportunities, family support including daycare voucher, volunteering program with extra days off, well-being program with multiple services, extra day off, monthly food allowance, shuttle service, and exclusive employee discounts.
About the job
As a Service Delivery Engineer, you will act as the link between Business and Technology—translating needs into technical solutions, coordinating delivery, and ensuring the performance, stability, and evolution of corporate applications and services.
Your day to day will include:
Translate business requirements into technical specifications (SoW, user stories, workflows, data flows) to support solution delivery
Collaborate with Technology teams and stakeholders to define solutions, scope, and delivery plans
Act as the liaison between Business, Technology, and vendors, ensuring clear communication and alignment
Monitor application and service performance, proactively identifying issues, risks, and improvement opportunities
Ensure smooth operation, troubleshooting, and continuous optimization of systems and applications with a strong problem-solving mindset
Review deliverables, support testing cycles (UAT/QA), and ensure quality and alignment with business needs
Drive enhancements, integrations, and improvements with a customer- and value-oriented approach, ensuring compliance with IT standards
What you’ll bring:
BSc in Computer Science, Information Systems, or related field (MSc is a plus)
3+ years of experience in Service Delivery, Application Support, or Business Analysis roles
Experience with enterprise applications (e.g. ITSM, BPM, HR, finance, or retail systems)
Strong knowledge of IT service management processes (Incident, Problem, Change, Service Request, Configuration Management)
Solid understanding of ITIL framework and best practices
Experience with system integrations, workflows, and basic SQL / database concepts (e.g. MS SQL, Oracle)
Experience working across SDLC and Agile environments
What’s in it for you?
🚀 An award-winning working environment
💸 Competitive salary package and bonus scheme
🩺 Health insurance coverage, Pension Plan and Annual Health Checkup
💻 Hybrid working model
🏢 State of the art facilities including gym & restaurant
🎓 Continuous learning powered by Allwyn Academy
💼 Internal career opportunities
👪 Family Support incl. daycare voucher and assisted reproduction voucher
🌱 Volunteering program, including 2 extra days off to give back
💪 Well-Being Program incl. sports teams, nutritionist & psychologist services, Employee Assistance line and more
🗓️ Allwyn Day - one extra day off
🍴 Monthly food allowance
🚌 Shuttle service for easy commute to our offices
🛍️ Exclusive employee discounts across a range of partners ️
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.