Jobily
customer value management specialist
NN
Αττική
Αττική
On Site
Marketing
Permanent
Full Time
About the job
As a Customer Value Management (CVM) Specialist, you will play a key role in driving customer value growth and retention through data-driven initiatives and personalized campaigns. You will be responsible for streamlining campaign operations, identifying opportunities for value generation, and collaborating closely with internal teams to enhance customer engagement and lifetime value.
Your day-to-day:
Develop and implement customer value management strategies to enhance customer satisfaction and retention
Streamline the end-to end campaign process – from planning, segmentation and execution to reporting and optimization
Ensure timely delivery and operational efficiency of all CVM campaigns across channels
Collaborate with sales, operations, marketing, product, and data teams to align efforts and deliver measurable KPIs regarding our campaigns and value growth activities
Work closely with actuarial, finance and product teams to translate insights into actionable value propositions
Support customer experience initiatives through coordinated retention, churn prevention and engagement projects
Present performance results and strategic recommendations to management and key stakeholders using the CRM and analytical tools to track KPIs and assess ROI of implemented actions
Qualifications:
Bachelor’s degree in Business, Marketing, Finance, or related field
3-5 years of experience in customer value management, CRM or customer experience ideally within insurance or financial services
Experience of using CRM systems (ideally Salesforce)
Strong analytical, financial and commercial acumen with ability to interpret data and translate it into actionable insights
Excellent communication and stakeholder management
Results-oriented with a focus on customer retention and value optimization \
Proficiency in Excel, Power BI and Presentations
Fluency in both, English and Greek
What we offer:
Extensive training opportunities - on-demand and on-site options
Partnership with multiple educational institutions across Greece for advanced education, with tuition support
Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need
Pension Scheme to secure your financial future
Well-being and work-life balance
One-time budget for home-office equipment to make your work-from-home comfortable
Recognition and rewards for excellence
Monthly meal allowance
Recently renovated offices, central location, with easy access
On Site
Marketing
Permanent
Full Time
About the company
At NN, our purpose is to help people care for what matters most to them.
The world in which we live may change, but what really matters to people remains the same. Family, friends, love, health, home and work. Work is an important part of life. But you are more than just a colleague and that is something we understand very well at NN. You don’t just develop skills and competencies at work. You’ve got different roles in life and you take something from everything you do. That’s what makes everyone different. At NN we believe that differences makes us better.