customer service employee

The main purpose of this role is to become an active part of the Customer Service team and be responsible for providing high quality service to Mutual Funds Clients.

Your day-to-day:

• Provide high quality customer service to Mutual Funds Clients according to company’s standards and guidelines.
• Manage customers requests processing and provide high quality service maximizing the customer experience of Mutual Funds.
• Support operational activities, such as contributions and surrenders handling.
• Ensure compliance with relative policies and processes.
• Provide Helpdesk support for Customers and Agents inbound calls and execute outbound calls where required.
• Administer and secure confidentiality of personal data.
• Support digital client’s portal .
• Participate in new procedures and applications development to adjust arising needs, in close cooperation with vendors and cross-functional teams.
• Handle Agents Codes Initiations-Terminations.
• Update client’s data at the admin system.
• Liaise with internal and external auditors and regulatory authorities.
• Support the preparation of internal financial reports .

Qualifications:

• Bachelor’s degree in any field of Management, Insurance or Economics.
• Excellent knowledge of Greek and English language, verbal and written.
• Very good command of MS Office.
• Ability to adapt to change.
• Previous working experience in relevant position will be considered an asset.

Personal Profile:

• Excellent written communication skills.
• Very good oral communication skills.
• Mutual Funds, Insurance, business and process knowledge.
• Ability to communicate effectively directly with customers.
• Ability to work under pressure.
• Ability to resolve conflicts and handle arguments.
• Ability to adapt to change.
• Customer centricity.
• Attention to detail and Quality-result driven.
• Positive attitude and team spirit.
• Ability to propose alternatives.
• Ability to work in shifts.
• Sound management on risk acceptance.
• Keen on learning.

What we offer:

• Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.

• Partnership with multiple educational institutions across Greece for advanced education, with tuition support.

• Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.

• Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.

• Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.

• One-time budget for home-office equipment to make your work-from-home comfortable.

• Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.

• Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.

• Recently renovated offices, central location, with easy access