concierge agent - crete/laguna
Aug 3, 2026 · Mitsis Group
What you'll do
- Operate the Mitsis Concierge platform
- Understand customer needs and provide personalized solutions regarding hotel activities, facilities, and services
- Act as the point of reference for guests needing assistance or information
- Attend to guests' wishes and requirements
- Collaborate with reception staff to meet guests' needs
- Optimize revenue through sales of concierge services
Key requirements
- Microsoft Office proficiency
- Business fluency in English
- Sales skills with a business orientation
- Customer service and communication skills
- Organizational skills and attention to detail
- Teamwork and problem solving
- hospitalitypreferred
Benefits
- Competitive remuneration package.
- Working in a group with anthropocentric perception.
- Continuous training according to the standards and dynamic development of the company.
- Prospects for professional development in an ever-growing group.
About the job
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.
Key Responsibilities
Operates the Mitsis Concierge platform.
Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
Collaborates with reception staff to meet guests' needs.
Optimizes revenue through sales of concierge services.
Requirements
Degree or Certificate in Hospitality and/or related field (preferred).
Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
Business fluency in spoken and written English (proficiency diploma required).
Knowledge of an additional language would be an asset.
Skills
Sales and business-oriented with exceptional organizational skills and attention to detail.
Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
Ability to build strong working relationships and have an approachable and professional manner.
Strong initiative and proactiveness in a team environment.
Benefits
Competitive remuneration package.
Working in a group with anthropocentric perception.
Continuous training according to the standards and dynamic development of the company.
Prospects for professional development in an ever-growing group.
About the company
As Greece’s largest privately-owned hotel chain, Mitsis Group has been a tourism pioneer for 50 years now, making its own mark on Greece’s tourist industry, driven by a customer - centered philosophy and the promise of an unparalleled holiday experience.
With 24 hotels in our portfolio in Athens, Chalkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Piraeus and Santorini, we aspire to stand out as the preferred portfolio of hotels & resorts in Greece offering excellent service, great locations, impeccable facilities, sophisticated dining and a broad spectrum of options for our clientele.
We bring to life enriching experiences for our guests, making the most of our unparalleled family touch and genuine Greek essence, always seeking to be flexible and adaptable to individual customer needs and the mindset of new generations.
Transforming each visitor into a special guest is the key to our success.
Mitsis Group has been awarded several prizes by local and international tour operators and travel organizations in recognition of the high quality of the services provided, its contribution to upgrading local tourism and its respect for the environment.
About the company
As Greece’s largest privately-owned hotel chain, Mitsis Group has been a tourism pioneer for 50 years now, making its own mark on Greece’s tourist industry, driven by a customer - centered philosophy and the promise of an unparalleled holiday experience.
With 24 hotels in our portfolio in Athens, Chalkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Piraeus and Santorini, we aspire to stand out as the preferred portfolio of hotels & resorts in Greece offering excellent service, great locations, impeccable facilities, sophisticated dining and a broad spectrum of options for our clientele.
We bring to life enriching experiences for our guests, making the most of our unparalleled family touch and genuine Greek essence, always seeking to be flexible and adaptable to individual customer needs and the mindset of new generations.
Transforming each visitor into a special guest is the key to our success.
Mitsis Group has been awarded several prizes by local and international tour operators and travel organizations in recognition of the high quality of the services provided, its contribution to upgrading local tourism and its respect for the environment.