front office assistant manager

We are seeking a dynamic and highly motivated Front Office Assistant Manager to join our team. As the Assistant Manager, you will support the Front Office Manager in overseeing the front office operations, ensuring exceptional guest service, and maintaining the highest standards of hospitality. Your role will include managing daily operations, training and leading the front desk team.

Key Responsibilities:

Trains, cross –trains, and retrains all front office personnel.

Participates in the selection of front office personnel.

Schedules the front office staff.

Supervises workload during shifts.

Evaluates the job performance of each front office employee.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Requires all front office employees to wear proper uniforms at all times.

Prepare performance reports related to front office.

Monitor guest status and take appropriate action.

Ensure implementation of all hotel policies and procedures.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all messages,packages, and mail in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Monitor all V.I.P 's special guests and requests.

Qualifications:

• Bachelor's degree (National or International university/ AEI or TEI).
• 2-3 years minimum experience on similar position , leadership in hospitality strongly required.
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills.
• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.
• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.
• Availability to work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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