hr service delivery associate rewards
Jul 5, 2026 · Metlen
About the job
In this role, you will be responsible for implementing operational processes for Rewards, Organizational Effectiveness and Performance Management Center of Excellence (CoE) programs and initiatives, ensuring a focus on operational excellence and employee experience. Deliver consistent and high-quality first-line HR support to employees addressing HR-related queries and ensuring timely, accurate resolutions through the ticketing system.
Your role will encompass:
Implement and manage operational processes for Rewards, OE & PM CoE programs (e.g., performance management, onboarding), ensuring a focus on excellence and a positive employee experience
Ensure data accuracy, policy compliance, and consistency across all Rewards, OE & PM CoE procedures and processes
Serve as a liaison between People Services and Rewards, OE & PM CoE teams by sharing insights from employee queries, identifying trends, and highlighting potential gaps
Support continuous improvement by implementing enhancements to Rewards, OE & PM CoE activities and offering training and troubleshooting on HR systems and tools to promote employee and manager self-sufficiency
Ensure the integrity of data in the system by conducting accurate system updates and providing ongoing support for various data needs like MJM data, assignment of Performance cycle Forms etc
Facilitate the launch of communications via official Rewards, OE & PM CoEs channels to ensure high-quality service experience
What you bring to the role:
Bachelor's degree in HR, Business Administration, Psychology, Organizational Development, Social Sciences, or a related field
1+ years of experience in HR operations, service delivery, or employee services
Proficient in HR systems for data entry, troubleshooting, and reporting
Skilled in managing employee queries via ticketing systems, ensuring timely resolution
Strong customer service skills, providing timely and helpful support with a positive approach
Ensure data accuracy in HR processes and generate required reports
Ability to identify and suggest process improvements for greater efficiency and results
Share the same Value Based Behaviors:
People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability
Your Benefits:
• Competitive remuneration package
• Ticket Restaurant Card
• Group Health Insurance Plan
• Preferential household electricity plan
• Pension Plan
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility