What you'll do
- Provide customer support via telephone, email, and online chat regarding banking products and services
- Process and execute banking transactions according to internal procedures
- Assist customers with e-banking and mobile banking services
- Handle card cancellation requests due to loss or theft
- Manage and register customer requests across banking products and services
- Resolve customer inquiries and provide appropriate solutions
- Handle customer complaints and ensure timely resolution
- Collaborate with internal departments to address customer needs
- Inform customers about available banking products and services
- Promote banking and insurance products in a consultative manner
Key requirements
- Customer support via telephone, email, and online chat
- Banking transactions processing
- E-banking and mobile banking services assistance
- Card cancellation handling
- Customer request management and registration
- Complaint handling and issue resolution
- Collaboration with internal departments
- Product promotion in a consultative manner
- Fluency in Greek and good command of English
- Strong digital literacy and computer skills
- Excellent verbal and written communication skills
- Customer-oriented mindset and results-driven approach
- Strong teamwork and collaboration skills
- general / collegepreferred
Benefits
- Competitive monthly remuneration package.
- Company-provided equipment.
- Hybrid working model (3 days on-site and 2 days remote).
About the job
LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team. The role's key responsibilities are as follows: - Provide customer support via telephone, email, and online chat regarding banking products and services. - Process and execute banking…
About the company
LMW is a boutique HR consultancy with a global reach, dedicated to creating thriving work environments powered by people.
Our aim is to enable organisations from around the world to seamlessly scale HR operations, with confidence and compliance, through tailored HR services:
- Recruitment
- Employer of Record (EOR)
- HR consulting (HRC)
Our personalised service delivery and engaged support are the outcome of more than 10 years of experience, and over 100 successful customer engagements to-date.
With a strong presence in Southern and Central Europe, and a global partner network, we are strategically positioned to serve key business hubs and unlock the full potential of every business and individual we serve, wherever they might be.
About the company
LMW is a boutique HR consultancy with a global reach, dedicated to creating thriving work environments powered by people.
Our aim is to enable organisations from around the world to seamlessly scale HR operations, with confidence and compliance, through tailored HR services:
- Recruitment
- Employer of Record (EOR)
- HR consulting (HRC)
Our personalised service delivery and engaged support are the outcome of more than 10 years of experience, and over 100 successful customer engagements to-date.
With a strong presence in Southern and Central Europe, and a global partner network, we are strategically positioned to serve key business hubs and unlock the full potential of every business and individual we serve, wherever they might be.