What you'll do
- Guide team members by setting performance standards and monitoring results
- Deliver customer service consistent with LHW standards
- Ensure compliance with SOPs, policies, security requirements and brand standards
- Run restaurant operations during preparation and service
- Support training sessions organized by the F&B or Restaurant Manager
- Handle cash accurately
- Control bar and wine inventories
- Keep restaurant and bar areas, furniture and equipment clean and well maintained
- Maintain employees’ professional appearance and uniform standards
- Manage hotel profitability while meeting revenue and guest satisfaction targets
- Handle complaints and oversee service recovery procedures
- Review performance in regular meetings and propose corrective actions
- Apply upselling techniques to support financial goals
Key requirements
- 2+ years' experience
- Fine dining operations and restaurant operations management
- Team management, employee training and development
- Customer service, problem solving and upselling
- Standard operating procedures compliance and health and safety regulations
- P&L and food cost analysis, financial target management
- POS systems, cash handling, bar and wine inventory control, orders and supplies management
- Hotel Management / Any Field
Benefits
- Competitive compensation package based on qualifications and experience, accommodation and daily meals.
- Pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Main responsibilities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Ensures customer service consistent with the LHW standards. - Ensures full compliance to SOPs, policies (including security) and brand standards. - In…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.