What you'll do
- Assist customers through inbound calls, emails, chats, social media, and ratings or reviews
- Provide product knowledge and service information, educating consumers on product use
- Listen actively, solve problems, and resolve customer inquiries, ideally during the first contact
- Deliver positive customer experiences while responding promptly to customer needs
- Support stylists, salon professionals, and consumers through multiple communication channels
- Provide expert support focused on Hair Color and Hair Care categories
Key requirements
- Customer service, Multichannel customer support, and Problem solving
- English proficiency, Written communication, and Verbal communication
- Active listening and Typing speed of 35 WPM
- Product knowledge, Hair color expertise, and Hair care knowledge
- General Studies
Benefits
- Flexible schedules, competitive salary, 20–26 paid days off per year, medical and life insurance, monthly meal vouchers, global incentive programs, and career growth opportunities.
About the job
Our L’Oréal Professional Products Beauty Advisors are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. You will support the Hair Color/Hair Care category by responding to stylists and consumers via multiple channels (including phone, email, chat, social media, and ratings & reviews) and providing expert knowledge to consumers and salons. We want people with personality, who love making an impact with every customer interaction, utilizing opportunities to build sustainable relationships and offer insights to the brands for continuous product and service improvements.
Benefits of L’Oréal Professional Products Beauty Advisor:
Flexible schedules
Competitive salary
20-26 paid days off per year
Industry-leading benefits - Medical and life insurance
Monthly meal vouchers
Global incentive programs
Amazing career growth opportunities
Working as a L’Oréal Professional Products Beauty Advisor, You Will:
Assist all customers across multiple communication channels, including inbound calls, emails, chats, social media and ratings or reviews.
Provide consumers with brand product knowledge and/or service information, educating them in the use of our products
Be an active listener, act as a problem solver, and help resolve customer inquiries, ideally as the first point of contact resolving the issue in that one call.
Provide a meaningful and positive experience with every customer interaction while maintaining a sense of urgency in responding to customer needs.
Respond to contacts specifically from stylists and salon professionals, in addition to everyday consumers, via multiple channels including social media.
Provide expert knowledge and support specifically focused on the Hair Color and Hair Care categories.
Working as a L’Oréal Professional Products Beauty Advisor, You Have:
English Proficiency, voice and written communication
A high school diploma (or equivalent).
6 months – 1 year of customer service experience.
A typing speed of 35 wpm minimum
A Cosmetology license (can be valid, previous, or inactive) Or 2 to 5 years of experience in a salon setting supporting hair color or demonstrating expertise in hair color.
The ability to be consistently ready to work and on time as scheduled.
The understanding you will be working on site at our state-of-the-art campus in Athens, Greece
Availability: Full-time (some shifts may depend on availability).
About the company
Similar Jobs
About the company
Similar Jobs