What you'll do
- Answer incoming customer communications
- Conduct research to provide answers and resolve customer issues
- Resolve basic accommodation partner questions about room, rate and availability changes
- Use appropriate tools, methods and processes to provide accurate, complete information
- Ensure a high level of partner service and a positive partner experience
Key requirements
- Russian and English fluency
- Customer service and customer issue resolution
- Research and product or service knowledge
- Computer literacy and extranet tools
- Partner service, communication and information accuracy
- Process adherence
- General Studies
Benefits
- Benefits include 25 days of annual leave, relocation assistance, training and on-site facilities in Athens, career-growth and learning opportunities, competitive compensation, performance bonus opportunities, and other benefits.
About the job
Your potential has a place here with TTEC’s award-winning employment experience. As a Russian-speaking Customer Service Representative working on-site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our purpose, team, and company culture are amazing, and our…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.