What you'll do
- Assist customers through inbound calls, emails, and chats
- Communicate a variety of information to customers
- Listen actively and resolve customer inquiries
- Provide a meaningful, positive experience in every interaction
- Learn and retain knowledge of existing and new products and services
Key requirements
- English and German language proficiency (B2 or higher)
- Customer service and inbound call handling
- Email and chat support
- Verbal and written communication
- Active listening and problem solving
- Product and service knowledge retention, punctuality, and schedule availability
- General Studies
Benefits
- Flexible schedules, competitive salary, 20–26 paid days off per year, medical and life insurance, monthly meal vouchers, global incentive programs, and career growth opportunities.
About the job
We are currently hiring Bilingual English / German Customer Service Representatives!
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Bilingual English / German Customer Service Representative are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!
Benefits of Working as a Bilingual English / German Customer Service Representative:
Flexible schedules
Competitive salary
20-26 paid days off per year
Industry-leading benefits - Medical and life insurance
Monthly meal vouchers
Global incentive programs
Amazing career growth opportunities
Working as a Bilingual English / German Customer Service Representative, You Will:
Assist all customers through inbound calls, emails, and/or chats.
Communicate a variety of information to the customer.
Be an active listener and help resolve customer inquiries.
Provide a meaningful and positive experience with every customer interaction.
Learn and retain a thorough working knowledge of all existing and new products and services.
Working as a Bilingual English / German Customer Service Representative, You Have:
English Level B2 or higher
German Level B2 or higher
A high school diploma (or equivalent).
6 months – 1 year of customer service experience.
Great communication skills, both verbal and written
The ability to be consistently ready to work and on time as scheduled.
The understanding you will be working on site at our state-of-the-art campus in Athens, Greece
Availability: Full-time (some shifts may depend on availability).
About the company
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