it manager

Intellectica is recruiting an experienced and highly skilled IT Manager on behalf of a leading Group of Companies operating in the Aerospace, Defense, Security, and High-Technology sectors. The Group maintains a strong presence in Greece, with its primary operations based in Attica, and has recently expanded internationally through the successful integration of entities in Germany, France, and Belgium, bringing the total headcount to approximately 1,500 employees across all locations. Based in Koropi, Attica and reporting directly to the Director of Information, Technology & Security, the IT Manager will lead the day-to-day IT Operations team and will be accountable for the availability, performance, and security of core IT services across the organization's locations. The role owns IT service management practices, supplier and budget management, and works closely with Information Security to support compliance, audit readiness, and risk reduction, while helping to scale the function as the business grows.

Key activities and responsibilities of this role include:

Leadership & Team Management

• Lead, mentor, and develop the IT Operations team, shaping its structure and capabilities as the organization scales

• Build a service-oriented, high-performance culture that candidates and stakeholders alike can rely on

IT Service Delivery & Operations

• Take full ownership of day-to-day IT operations and delivery service across all business locations

• Drive ITSM best practices, incident, request, problem, and change management, with clear SLAs and escalation paths

• Set priorities that keep the business running smoothly, from routine support to critical incidents

Infrastructure & Technology Management

• Ensure the availability, performance, and security of end-user devices, identity and access services, network infrastructure, and connectivity

• Oversee Microsoft 365 and collaboration platforms, plus backup and recovery solutions, keeping the organization's digital backbone dependable

Governance, Risk & Security Collaboration

• Maintain asset inventories, CMDB, and documentation standards that keep the environment audit-ready

• Partner closely with Information Security on vulnerability management, security controls, incident response, and audit readiness

• Support internal and external audits and champion strong operational governance

Vendor & Budget Management

• Manage the operational IT budget and procurement activities

• Own supplier and service-provider relationships, monitoring contracts, licensing, and SLA performance, a great opportunity to shape how the function is run

Business Continuity & Disaster Recovery

• Ensure the organization's IT services are ready for the unexpected, leading DR testing, resilience planning, and continuous improvement

Reporting & Performance Management

• Deliver regular KPI reporting to leadership: service desk performance, ticket trends, patch compliance, asset health, supplier performance, and risk indicators

Professional experience & qualifications of a successful candidate:

• Bachelor's degree in Information Technology, Computer Science, or a related field; a Master's degree will be considered an asset

• Minimum of 8 years of progressive experience in Information Technology, including leadership responsibility for IT operations, infrastructure, and business technology initiatives

• Strong expertise in enterprise IT infrastructure, including endpoint management, identity and access management (IAM), networking, cloud technologies, and Microsoft 365 environments

• Proven experience managing internal IT teams, external vendors, and managed service providers, ensuring effective service delivery and operational performance

• Solid knowledge of IT Service Management (ITSM) practices; ITIL certification or equivalent experience is considered a strong advantage

• Demonstrated experience leading IT projects and digital transformation initiatives, including planning, budgeting, governance, risk management, and stakeholder coordination

• Strong understanding of information security principles, IT governance, and operating within secure and/or regulated environments

• Ability to obtain and maintain Security Clearance, where required

• Fluency in Greek and English, both written and spoken

Core competencies of a successful candidate:

• Proven leadership and people management skills, with the ability to build, develop, and lead high-performing IT teams

• Strong stakeholder management capabilities, with the ability to collaborate effectively across business functions, senior leadership, and external technology partners

• Excellent analytical and problem-solving skills, with the ability to make sound decisions in complex, fast-paced operational environments

• Strong organizational and planning abilities, capable of managing multiple priorities while ensuring high-quality service delivery

• Proactive, results-oriented mindset with a continuous improvement approach to optimizing IT operations, processes, and service performance