What you'll do
- Assist in collecting outstanding debts through phone and email communication
- Maintain accurate records of customer interactions and account statuses in CRM system
- Send Statement of Accounts and dunning letters
- Collaborate with internal departments to resolve collections issues
- Identify and escalate complex account issues to appropriate team members
- Prepare and present reports on collections activities to management
- Support finance team goals and contribute to continuous improvement initiatives
Key requirements
- 0+ years' experience
- Fluency in German and English
- ERP experience including SAP
- Microsoft Office and Google Sheets proficiency
- Strong communication and customer relations skills
- Effective time management and organizational skills
- Proactive approach to task management
- Accounting / Finance / Businesspreferred
Benefits
- Competitive compensation package.
- Hybrid work model.
- A dynamic, multicultural team with opportunities for personal and professional growth.
- Access to continuous learning and development programs.
- Health insurance and other benefits tailored to your needs.
- The chance to work globally with colleagues from Europe and beyond.
About the job
In 2019, we established our first Shared Service Center (SSC) in Greece, with the goal of streamlining and optimizing financial operations for our entities across Europe. Today, the SSC plays a key role in our financial operations and has been recognized as a Great Place to Work, reflecting our commitment to quality, employee support, and a positive work environment.
As part of our ongoing growth, Imerys is redesigning its Credit Management structure, focusing on harmonizing and standardizing processes, while adapting credit policies across Europe. We are committed to enhancing our cash flow strategies, analyzing payment patterns, and identifying risks through data-driven insights. As part of this transformation, we are establishing a dedicated Collections team to further strengthen our collections process and contribute to the success of our finance team.
We are actively looking for German-speaking professionals to join our international collection team and support our entities across the Germanophone region.
What We Offer
Competitive compensation package
Hybrid work model
A dynamic, multicultural team with opportunities for personal and professional growth
Access to continuous learning and development programs
Health insurance and other benefits tailored to your needs
The chance to work in a global environment, collaborating with colleagues from across Europe and beyond
Your Responsibilities
Assist in the collection of outstanding debts through effective communication via phone and email
Maintain accurate records of customer interactions and account statuses in our CRM system
Send Statement of Accounts and dunning letters
Collaborate with internal departments to resolve issues impacting collections (payment behavior, billing issues, credit notes, …)
Identify and escalate complex account issues to appropriate team members
Prepare and present reports on collections activities and account statuses to management
Support the overall goals of the finance team and contribute to continuous improvement initiatives
Qualifications
Bachelor's degree in Accounting, Finance, or Business is a plus
0-2 years of relevant experience in Accounting, Collections, Credit, or related financial services roles
Fluency in English and German (additional languages are a plus)
Experience with ERPs (SAP experience is a plus)
Competent knowledge in Microsoft Office and/or Google Sheets
Ability to adapt to changing situations and willingness to learn
Strong time management and organizational skills
Excellent communication skills with a focus on customer relations
A proactive, solution-oriented approach to tasks
About the company
We aim to lead the specialty minerals industry, guided by strong values and an inspiring purpose of unlocking better futures for our people, our customers and our planet.
With a global footprint, Imerys is organized around three main business areas: Performance Minerals (PM), Solutions for Refractory, Abrasives and Construction (RAC) and Solutions for Energy Transition (SET).
Imerys contributes to a vast range of products that touch every aspect of life. A wide variety of industries use our value-added, innovative and sustainable solutions, ranging from the construction industry, natural solutions for consumer goods, serving agriculture, food, pharma and cosmetics industries, as well as solutions for the automotive industry and energy transition.
Our people are our greatest strength; Imerys is the employer of choice for over 13,700 employees, representing over 97 different primary nationalities in 39 countries. We welcome diverse talent in a variety of roles, striving to create a safe, inclusive and equitable environment, empowering our people to perform at their best.
For more information about us and what we do, please visit our website.
About the company
We aim to lead the specialty minerals industry, guided by strong values and an inspiring purpose of unlocking better futures for our people, our customers and our planet.
With a global footprint, Imerys is organized around three main business areas: Performance Minerals (PM), Solutions for Refractory, Abrasives and Construction (RAC) and Solutions for Energy Transition (SET).
Imerys contributes to a vast range of products that touch every aspect of life. A wide variety of industries use our value-added, innovative and sustainable solutions, ranging from the construction industry, natural solutions for consumer goods, serving agriculture, food, pharma and cosmetics industries, as well as solutions for the automotive industry and energy transition.
Our people are our greatest strength; Imerys is the employer of choice for over 13,700 employees, representing over 97 different primary nationalities in 39 countries. We welcome diverse talent in a variety of roles, striving to create a safe, inclusive and equitable environment, empowering our people to perform at their best.
For more information about us and what we do, please visit our website.