service management office specialist (remote)
Jul 24, 2026 · Grecruitment
What you'll do
- Support daily service management and administrative operations across international customer accounts
- Prepare and maintain service-related reports ensuring data accuracy and consistency
- Assist in monitoring SLA-related activities and coordinate service operations
- Handle administrative processes including reporting preparation, timesheet consolidation, and billing activities
- Coordinate with internal teams for efficient communication, operational follow-up, and customer support
- Maintain and support service-related systems like ticketing and reporting tools
- Manage first-level invoice requests and support customer inquiries professionally
- Contribute to maintaining strong customer relationships through effective communication and service support
Key requirements
- Service management and administrative operations
- Reporting and data accuracy
- SLA monitoring and timesheet consolidation
- Billing processes and customer support
- Communication skills and English language proficiency
- Experience with reporting tools, ticketing systems, and Microsoft Office
Benefits
- Private health insurance, Ticket Restaurant card, Annual prepaid gym allowance, Remote work allowance, Online German language courses, Flexible working model, Modern international working environment with exposure to innovative SAP technologies and projects.
About the job
On behalf of our international client, a well-established consulting company with extensive experience in SAP solutions and international operations, we are looking for a Service Management Office Specialist to join their growing team in Greece. The position offers the flexibility to work either remotely or from their offices in Thessaloniki.
What You’ll Be Doing:
Support daily service management and administrative operations across international customer accounts
Prepare and maintain service-related reports while ensuring data accuracy and consistency
Assist in monitoring SLA-related activities and support the smooth coordination of service operations
Handle administrative processes such as reporting preparation, timesheet consolidation, and billing-related activities
Coordinate with internal teams to ensure efficient communication, operational follow-up, and customer support
Maintain and support service-related systems, including ticketing and reporting tools
Manage first-level invoice-related requests and support customers with inquiries or clarifications in a professional and solution-oriented manner
Contribute to maintaining strong customer relationships through effective communication and high-quality service support
What We’re Looking For:
Previous experience in service-related, administrative, back-office, reporting or customer support roles
Experience working with customers and handling operational or administrative requests in a professional environment
Comfortable working with structured data, reporting tools, ticketing systems and Microsoft Office applications
Strong organizational skills with attention to detail and a structured way of working
Very good communication in English and interpersonal skills
Ability to collaborate effectively within international teams and remote environments
Knowledge of German will be considered a strong advantage
What’s Offered:
Private health insurance
Ticket Restaurant card
Annual prepaid gym allowance
Remote work allowance
Online German language courses
Flexible working model
Modern international working environment with exposure to innovative SAP technologies and projects
Continuous learning and career development opportunities
About the company
With over 15 years of experience, Grecruitment is an international recruitment consultancy headquartered in Thessaloniki, Greece.
We specialize in sourcing top talent for roles in IT, Engineering, Healthcare, Education,Business, Logistics, and Hospitality.
Since 2009, our dedicated team has been connecting skilled professionals with opportunities across Europe,
while helping organizations find the right candidates to grow and thrive in a competitive global market.
About the company
With over 15 years of experience, Grecruitment is an international recruitment consultancy headquartered in Thessaloniki, Greece.
We specialize in sourcing top talent for roles in IT, Engineering, Healthcare, Education,Business, Logistics, and Hospitality.
Since 2009, our dedicated team has been connecting skilled professionals with opportunities across Europe,
while helping organizations find the right candidates to grow and thrive in a competitive global market.