junior application support specialist

The key responsibilities of this role will include:

• Provide first-line support for enterprise applications, troubleshooting and resolving issues as they arise
• Collaborate with responsible vendors to understand application functionality and design
• Address application issues and apply resolutions to resolve application support tickets
• Provide guidance to users to improve application usage
• Monitor application performance and identify potential improvements
• Respond to support requests via email, phone, or chat in a timely manner
• Provide technical support to teams within the organization utilizing the enterprise applications

The key requirements of this role are:

• 1-2 years experience in an Application Management & Support position will be considered an asset
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Excellent troubleshooting and analytical skills
• Good understanding of the common enterprise applications operation and lifecycle
• Familiarity with enterprise applications such as workspace booking apps, HRMS, talent acquisition platforms, Project Management tools
• Experience with ticketing systems and support tools such as JIRA.
• Strong communication skills, both verbal and written
• Experience in working with cross-functional teams

To be successful at this role you need the following:

• Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude
• Effective prioritization whilst managing multiple projects at the same period
• A flexible, multitasking, detail-oriented and positive professionalism
• Strong work ethic and team spirit
• High degree of professionalism and strong interpersonal (verbal and written) communication skills

What’s in it for You?

At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:

• 🌈 Diverse and inclusive workplace
• 🏋️‍♂️ Friendly, Dynamic Working environment
• 💰 Competitive Salary & Bonus
• 🩺 Insurance Program for all GT members
• 👩‍🏫 Fully funded Training & Professional Qualifications
• 🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days
• 🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
• 🎁 Exclusive Discounts: Special offers and discounts for employees
• 🚗 Company Car (depending on job level)

Ready to Go Beyond?

If you're imagining a career that’s anything but ordinary, then Grant Thornton Greece is the place for you! We don’t just do business as usual—we go beyond. Ready to take that leap?

Simply upload your up-to-date CV, hit "apply", and we’ll handle the rest! ✨

We are Grant Thornton. We go beyond business as usual, so you can too.

#WelcomeToMore #GoBeyondWithUs