About the job
As an ITSM Engineer in Grant Thornton Greece, you will be responsible for designing, developing, and customizing ServiceNow applications to support enterprise IT service management processes. You’ll collaborate with both IT and business teams to translate requirements into scalable technical solutions, implement new functionalities, and maintain seamless integrations with other systems. Your day-to-day will involve configuring workflows, performing testing, and ensuring system reliability, all while aligning with ITIL best practices to drive continuous improvement across the ServiceNow platform..
The key responsibilities of this role will include:
Design, develop, configure, and customize ServiceNow applications and services.
Work with IT and business units to analyze and understand requirements to develop technical solutions within ServiceNow.
Implement new functionality and enhancements to existing ServiceNow applications.
Create and maintain documentation on application configurations, system integrations, and process workflows.
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus.
Perform unit testing and support user acceptance testing to ensure the quality and integrity of developed solutions.
Provide ongoing support and maintenance of ServiceNow instances.
Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
To be successful at this role you need the following (hard and soft skills):
3+ years experience as a ServiceNow Developer with a strong understanding of the ServiceNow platform.
Knowledge of ITIL and IT service management.
ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
Experience with ServiceNow modules such as ITSM, ITOM or ITBM.
ITIL Foundations certification is preferred.
What’s in it for You?
At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:
🌈 Diverse and inclusive workplace
🏋️♂️ Friendly, Dynamic Working environment
💰 Competitive Salary & Bonus
🩺 Insurance Program for all GT members
👩🏫 Fully funded Training & Professional Qualifications
🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days
🏃🏽♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
🎁 Exclusive Discounts: Special offers and discounts for employees
🚗 Company Car (depending on job level)
Hybrid
Πληροφορική
Permanent
Full Time
About the company
Grant Thornton SA provides personalised assurance, tax and advisory services to listed entities, privately-held businesses and public sector businesses.
We are a member firm within Grant Thornton International, one of the world’s leading international organisations of independently owned and managed accounting and consulting firms. Clients of member and correspondent firms can access the knowledge and experience of more than 2500 partners in over 140 countries and consistently receive a distinctive, high quality and personalised service wherever they choose to do business.
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