What you'll do
- Own the support queue across live chat and ticketing, resolving complex issues and managing escalations
- Guide Product Experience Executives and maintain consistent, high-quality support standards
- Monitor support practices, identify inefficiencies and recurring problems, and drive cross-functional root-cause fixes
- Report on support trends and turn patterns into insights for the wider business
- Build and promote self-service resources and processes to reduce user friction and support volume
Key requirements
- API support, data integrations, SaaS platforms and REST API principles
- Technical support, issue resolution and escalation management
- Analytical problem-solving, support queue management and process improvement
- Self-service resource development and user access and permissions management
- Cross-functional collaboration and technical communication
- Survey-derived market research data
Benefits
- 25 days’ annual leave, holiday office closures, private insurance, wellbeing support, competitive salary, reward programs, flexitime, early Friday finishes, work-from-anywhere freedom, work-from-home budget, enhanced parental leave, training budget, conference support for Engineering and Data Science roles, donation matching, mobile phone contract, and restaurant ticket options.
About the job
At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a Senior Product Experience Executive to play a key role in our Product team in Athens. If that's you, and making a difference gets you out of bed in the morning, keep…
About the company
The next evolution of AI is humanized data. And who’s got that data? We have.
For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems.
It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world.
Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.
About the company
The next evolution of AI is humanized data. And who’s got that data? We have.
For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems.
It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world.
Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.