e-commerce customer service agent
Sep 10, 2026 · Funky Buddha
What you'll do
- Handle customer inquiries via phone calls, emails, live chat, and social media
- Provide accurate and complete information to customers
- Identify and assess customer needs to achieve satisfaction
- Follow company procedures, guidelines, and policies
- Resolve customer complaints and manage difficult situations
- Escalate unresolved issues to supervisors or other departments
- Communicate clearly and gently with customers
- Recommend improvements to processes
- Assist with ad hoc departmental projects, including occasional picking/packing
Key requirements
- 1+ years' experience
- Customer Service and Complaint Resolution skills
- Proficiency with Microsoft Suite
- Experience with ERP/CRM software
- Strong Communication Skills in verbal and written English
- Ability to multi-task and manage time effectively
- Adaptability and teamwork abilities
- Organizational Skills and process improvement mindset
- Competence in Phone, Email, Live Chat Support, and Social Media Communication
- Any Fieldpreferred
Benefits
- Performance-based competitive bonus scheme, Private Medical Plan, Monthly meal card, Career development and growth opportunities, Significant discounts on company’s products, Brand New, modern, and pleasant HQ offices.
About the job
The role of the E- Commerce Customer Service Agent is to be responsible for handling in the best possible way customers’ inquiries through various channels: phone calls, emails, live chat, social media etc., providing a friendly, professional, and personalized customer service experience.
Job Description
Managing customers’ inquiries coming from multiple channels (phone calls, emails, live chat, social media) providing accurate and complete information
Identifying and assessing customers’ needs to achieve satisfaction by using the right tools
Following company’s procedures, guidelines, and policies to provide the right information to customers
Resolving customers’ complaints and managing difficult situations while maximizing customer satisfaction
Escalating difficult or unresolved issues to the supervisor or to different departments if needed
Communicating clearly and gently with all customers
Making recommendations to address weak spots or to improve existing processes
Assisting with ad hoc department's projects (such as picking/packing occasionally)
Qualifications
1-3 years of experience in customer service preferable in an e-business sector
University Degree in any discipline will be considered a plus
Familiarity with Entersoft Business suite and or other ERP / CRM software solutions will be highly appreciated
Advanced computer knowledge of Microsoft Suite is required
Excellent verbal and written communication skills both in Greek and English
Customer service excellence with commitment to quality
Well organized, flexible and able to work in a high-volume, fast-paced environment
Ability to adapt and / or respond to different types of personalities
Ability to multi-task, prioritize, and manage time effectively
Ability to work well in a team environment and present a professional demeanor
Additional Information
A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer
Performance-based competitive bonus scheme
Private Medical Plan
Monthly meal card
Career development and growth opportunities
Significant discounts on company’s products
Brand New, modern, and pleasant HQ offices
