customer care executive (italian and english)

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using Freenow by Lyft. You face users and turn them into the most passionate Freenow lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, 24h rotations; Monday to Sunday (incl. Bank Holidays), with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms

• Be a passionate advocate for riders and drivers while answering any questions that come your way

• Triage issues and escalate them when necessary

• Cooperate with other departments to assist inside projects and resolve technical issues

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 

• The ability to speak, read and write Italian and English, any other language is a plus - Please submit your application in English

• Good problem solving and active listening skills

• Ability to multitask and perform effectively under pressure

• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements

• LinkedIn Learning

• Sabbatical & special leave policies

• WeRoad partnership

• Birthday, 24th + 31st December off

• Short term EU work policy

• Mobility Credit

• Health Insurance

• Employee assistance program

Plus more local benefits depending on your work location!