front office shift leader
Oct 30, 2026 · F Zeen Retreats
What you'll do
- Support the Front Office Manager with the department’s overall operation
- Train and supervise Front Office employees and enforce hotel policies
- Assist guests in person and by phone, answer inquiries, and resolve complaints
- Handle specific customer requests
- Handle service charges and inform customers
- Maximize sales
- Collaborate with other hotel departments to ensure smooth daily operations
- Maintain Front Desk tidiness
- Oversee compliance with hotel policies and security requirements
Key requirements
- Front office operations, Front Office Hotel Program (PMS)
- Guest service, Complaint handling, Service charge handling
- Staff supervision, Multitasking
- Hotel industry practices and policies, Hotel policy and security compliance
- English language, Computer literacy
- Microsoft Outlook, Microsoft Excel, Microsoft Word
- Sales maximization
Benefits
- Positive working environment, training and career development, competitive remuneration package, accommodation, daily meals, uniforms, transportation to and from the hotel, and additional seasonal perks and benefits.
About the job
As Assistant Front Office Shift Leader, you support the Front Office Manager in the daily operations of the Front Office Department, supervising Front Office and Guest Services staff. You contribute to the coordination of front desk activities, ensuring smooth operations and the delivery of a high…
About the company
F Zeen Retreats opened its doors in 2015. A family-run luxury brand with a focus on wellbeing and nature. The inspiration came from wanting to create something that incorporated the family's passions and interests as well as reflecting their diverse cultural background. F Zeen Retreats started an adults-only wellness retreat nestled on the pristine shores of Kefalonia island in the Ionian Sea. Embracing the slow life, this hotel is a sanctuary of tranquility designed to deliver a meaningful experience. The brand has started to expand into Athens and more destinations within Greece will follow, opening up new and exciting career opportunities for members of F Zeen Retreats. We understand the importance of creating an inspiring and good place to work for our employees with room each member's growth and development.
About the company
F Zeen Retreats opened its doors in 2015. A family-run luxury brand with a focus on wellbeing and nature. The inspiration came from wanting to create something that incorporated the family's passions and interests as well as reflecting their diverse cultural background. F Zeen Retreats started an adults-only wellness retreat nestled on the pristine shores of Kefalonia island in the Ionian Sea. Embracing the slow life, this hotel is a sanctuary of tranquility designed to deliver a meaningful experience. The brand has started to expand into Athens and more destinations within Greece will follow, opening up new and exciting career opportunities for members of F Zeen Retreats. We understand the importance of creating an inspiring and good place to work for our employees with room each member's growth and development.