front office agent
Oct 30, 2026 · F Zeen Retreats
What you'll do
- Greet and welcome guests on arrival
- Use Front Desk systems, including PMS, Web Hotelier and Booking Channels
- Register guests and complete check-ins
- Escort guests to their rooms
- Answer and direct incoming calls
- Verify guests’ payment methods
- Calculate guest bills and post charges to guest rooms and house accounts
- Provide accurate information in person, by phone and by email
- Complete and maintain incident, daily activity and other requested reports
- Close guest accounts and complete check-outs
- Maintain a neat and orderly Front Desk and Reception area
- Monitor Front Office supplies inventory
- Perform clerical reception duties, including filing and photocopying
Key requirements
- Front office reception and Front Desk systems, including Property Management System (PMS)
- Guest check-in and check-out
- Guest billing and payment processing
- English language and Computer literacy, including Microsoft Outlook, Microsoft Excel and Microsoft Word
- Customer service and Written and verbal communication
- Telephone and email communication, plus Report writing and record keeping
Benefits
- Positive working environment, training and career development, competitive remuneration, accommodation in fully equipped apartments, daily meals, uniforms, transportation to and from the hotel, and additional seasonal perks and benefits.
About the job
As a Front Office Agent, you will welcome guests, check guests in and out of the hotel, deal with guest queries, and provide prompt and professional guest service to meet guest needs and ensure their satisfaction. Why you’ll love F ZEEN KEFALONIA F ZEEN KEFALONIA owned by the group F ZEEN RETREATS…
About the company
F Zeen Retreats opened its doors in 2015. A family-run luxury brand with a focus on wellbeing and nature. The inspiration came from wanting to create something that incorporated the family's passions and interests as well as reflecting their diverse cultural background. F Zeen Retreats started an adults-only wellness retreat nestled on the pristine shores of Kefalonia island in the Ionian Sea. Embracing the slow life, this hotel is a sanctuary of tranquility designed to deliver a meaningful experience. The brand has started to expand into Athens and more destinations within Greece will follow, opening up new and exciting career opportunities for members of F Zeen Retreats. We understand the importance of creating an inspiring and good place to work for our employees with room each member's growth and development.
About the company
F Zeen Retreats opened its doors in 2015. A family-run luxury brand with a focus on wellbeing and nature. The inspiration came from wanting to create something that incorporated the family's passions and interests as well as reflecting their diverse cultural background. F Zeen Retreats started an adults-only wellness retreat nestled on the pristine shores of Kefalonia island in the Ionian Sea. Embracing the slow life, this hotel is a sanctuary of tranquility designed to deliver a meaningful experience. The brand has started to expand into Athens and more destinations within Greece will follow, opening up new and exciting career opportunities for members of F Zeen Retreats. We understand the importance of creating an inspiring and good place to work for our employees with room each member's growth and development.