front office agent
Jul 23, 2026 · Enorme Hotels
What you'll do
- Greet guests and assist with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to guest questions and requests
- Handle travel arrangements
- Manage queries and complaints via phone, email, and correspondence
- Answer and forward phone calls
- Keep a tidy and orderly workspace
- Assist with administrative tasks including mail handling, transcription, printing, and photocopying
- Maintain safety and hygiene standards at the reception area
- Handle walk-in guests and last-minute reservations
Key requirements
- 2+ years' experience
- PMS and Microsoft Office skills
- Written and verbal communication skills
- English fluency and preferably German or French fluency
- Managing check-in and check-out processes
- Handling guest queries and complaints
- Handling phone and email correspondence
- Maintaining safety and hygiene standards
- Handling administrative tasks
- Professional appearance
- Tourism Services
Benefits
- Competitive remuneration package, professional working environment, continuous education and training, accommodation in long distant hotels.
About the job
The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.
Responsibilities
Greet all guests and assist them with check-in & Check -out
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Handling travel arrangements
Handling queries and complaints via phone, email & general correspondence
Answer and forward phone calls
Keep a tidy and orderly workspace
Assist with administrative tasks as needed
Receiving, sorting, distributing and dispatching daily mail
Handling transcription, printing, photocopying
Maintaining safety and hygiene standards of the reception area
Handling walk-in guests & last minute reservations
Requirements
Education on Tourism Services
Two (2) years’ minimum experience in the same position
Solid written and verbal communication skills
Fluency in English & Preferably German or French
Ability to maintain a positive, friendly attitude even under high pressure
-Excellent knowledge of PMS & Microsoft Office
Professional Appearance
Benefits
Competitive remuneration package
Professional working environment
Continuous education and training
Accommodation in long dinstant hotels
