front office agent malia
Jul 23, 2026 · Enorme Hotels
What you'll do
- Greet all guests and assist with check-in and check-out processes
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Handle travel arrangements
- Manage queries and complaints via phone, email, and general correspondence
- Answer and forward phone calls
- Keep a tidy and orderly workspace
- Assist with administrative tasks including transcription, printing, and photocopying
- Receive, sort, distribute, and dispatch daily mail
- Maintain safety and hygiene standards in the reception area
- Handle walk-in guests and last-minute reservations
Key requirements
- 2+ years' experience
- Fluency in English and preferably German or French
- Written and verbal communication skills
- Customer service friendliness with a positive attitude under pressure
- Telephone handling skills and handling queries and complaints
- Proficiency in PMS and Microsoft Office
- Administrative tasks and appearance professionalism
- Tourism Services
Benefits
- Competitive remuneration package.
- Professional working environment.
- Continuous education and training.
About the job
The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.
Responsibilities
Greet all guests and assist them with check-in & Check -out
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Handling travel arrangements
Handling queries and complaints via phone, email & general correspondence
Answer and forward phone calls
Keep a tidy and orderly workspace
Assist with administrative tasks as needed
Receiving, sorting, distributing and dispatching daily mail
Handling transcription, printing, photocopying
Maintaining safety and hygiene standards of the reception area
Handling walk-in guests & last minute reservations
Requirements
Education on Tourism Services
Two (2) years’ minimum experience in the same position
Solid written and verbal communication skills
Fluency in English & Preferably German or French
Ability to maintain a positive, friendly attitude even under high pressure
-Excellent knowledge of PMS & Microsoft Office
Professional Appearance
Benefits
Competitive remuneration package
Professional working environment
Continuous education and training
Accommodation in long dinstant hotels
