business analyst (loyalty & customer)

We are seeking a dynamic and experienced IT Business Analyst to support the loyalty and customer-related solutions within our organization. As the Business Analyst, you will play a pivotal role in managing demand in areas shaping our loyalty schema platforms and supporting all customer data-related activities. This role requires an understanding of loyalty schema best practices, as well as expertise in online and offline customer-related journeys.

The remote option applies only to the Candidates who will be working from any location in Greece.

Responsibilities

• Support the development and communication of a clear product vision

• Support planning, optimization and execution of various processes related to loyalty and customer journeys

• Collaborate closely with business counterparts as well as digital experts to gather requirements, in cooperation with his/her manager, to support that the product roadmap addresses the company's demands

• Translate business requirements into user stories and functional requirements

• Support the management and prioritization of the product backlog, ensuring it contains well-defined user stories, features, and technical tasks related to the core retail domain

• In cooperation with his/her manager, define clear acceptance criteria for each user story, supporting alignment with business objectives

• Ensure that other functional and development teams have a clear understanding of the requirements and expectations

• Work closely with cross-functional IT teams, including other product owners and business analysts, to facilitate the successful delivery of product features

• Identify areas for continuous improvement within the loyalty and digital domain, as well as other systems in the respective domain, highlight them to his/her manager to support implementation of enhancements that drive greater efficiency and effectiveness

• Stay updated on industry trends and market conditions to support informed decisions

• Lead training sessions for end users and other IT stakeholders

• Analyze preferences and requests of end users

Requirements

• University Degree in Information & Computer Technology, or any other discipline of technical orientation. Master's degree will be considered an asset

• Agile certifications are welcome (e.g., SAFe)

• 2+ years of relevant IT experience; experience in the retail industry would be considered a plus

• Very good working knowledge of the following areas: Online commerce, Customer care, Digital journeys

• Experience of complex IT landscapes and large organizations

• Proficiency in Agile Methodologies (SAFe) and hands-on experience with Agile tools (Atlassian)

• Excellent command of the English language, both written and spoken

• Excellent analytical and conceptual skills and a critical mindset

• Autonomous, proactive, structured, accurate

• Strong teamwork and interpersonal skills

• Demonstrated ability to work independently and with others

We offer/Benefits

For your comfortable work:

• Remote and hybrid work opportunities

• Option to work from our centrally located office in Athens

• Corporate laptop provided

• Private health insurance

• Meal vouchers / restaurant tickets

• My Benefit card (264€/year)

• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies

• Diverse multicultural, multi-functional, and multilingual work environment

• Opportunity to contribute to internal and open-source products

• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey

• Possibility to create a Personal Development Plan from the first day in the company

• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries

• Certification opportunities

• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities

• Language courses