front office supervisor - domes aulus zante
Sep 22, 2026 · Domes Resorts
What you'll do
- Supervise guest check-in, check-out, and room assignments efficiently
- Handle guest inquiries, concerns, and complaints professionally
- Ensure a warm and welcoming atmosphere at the reception area
- Assist in hiring, training, and mentoring front office staff
- Schedule and manage staffing for peak and off-peak hours
- Monitor and evaluate staff performance, providing coaching
- Support daily front office operations including reservations, cashiering, and VIP arrivals
- Coordinate with housekeeping and maintenance for room readiness and guest requests
- Monitor and manage front desk budget and supplies
- Ensure compliance with safety and security protocols
- Liaise with other hotel departments to ensure seamless service
- Communicate guest information and feedback to relevant teams
- Maintain detailed logs of guest interactions and resolutions
Key requirements
- 2+ years' experience
- Front office operations and guest check-in and check-out procedures
- Leadership and team mentoring and coaching skills
- Problem-solving and communication abilities
- Scheduling and staffing management
- Property Management Systems knowledge
- Guest complaint resolution and interdepartmental coordination
- Safety and security compliance
- VIP arrivals handling and cashiering skills
- Multilingual skills
- Hospitality Management / Business Administration / related fieldpreferred
Benefits
- Competitive Remuneration Package.
- Continuous Training & Development opportunities.
- Friendly Work environment.
About the job
The Front Office Supervisor at Domes Resorts is responsible for supporting the Front Office Manager in overseeing the daily operations of the front office, ensuring smooth guest check-ins and check-outs, supporting team members, to provide exceptional guest services. The role requires leadership…
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.