front office agent for aulus lindos rhodes

The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay.

Some of the responsibilities:

Guest Services

·        Greeting and welcoming guests upon arrival and departure.

·        Perform check-in and check-out procedures efficiently.

·        Provide information and respond to inquiries about hotel services, facilities, and amenities.

·        Handle guest requests and complaints in a professional, timely manner, escalating issues when necessary.

Reservations, Room Assignments & Promotions

·        Process room reservations, cancellations, and modifications.

·        Assign rooms based on guest preferences and availability according to supervisors’ guidelines.

·        Upsell room upgrades and additional services to maximize revenue.

·        Promote Hotel Facilities such as restaurants, bars, spa etc.

Payment & Cash Handling

·        Manage billing processes, including payment collection and issuing invoices.

·        Room charges, and process other financial transactions.

·        Maintain accurate records of all transactions.

Communication & Coordination

·        Answer incoming phone calls and emails, ensuring appropriate handling with professionalism.

·        Liaise with other departments (e.g., housekeeping, food and beverage) to ensure seamless guest service.

·        Maintain a working knowledge of the hotel’s offerings, local area, and events to provide accurate information to guests.

Administrative Tasks

·        Maintain a clean and organized front desk area.

·        Keep guest records up to date in the hotel's property management system (Opera).

·        Prepare daily reports on room occupancy, guest arrivals/departures, and other operational metrics.

Customer Satisfaction

·        Ensure a high level of customer satisfaction by addressing guest feedback and maintaining professionalism.

·        Gather feedback through guest interactions and report any service improvement opportunities.

Requirements

Useful to have:

·        Bachelor’s degree or Diploma in Hospitality is preferred.

·        Previous experience in front office, or guest services in a luxury hospitality environment is preferred.

·        Knowledge of the English language, a second language will be considered a plus.

·        Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

·        Excellent communication and interpersonal skills for managing interactions with both guests and team members.

·        Ability to work in a fast-paced environment.

·        A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges

·        Multitasking to manage appointments, calls, and walk-ins efficiently.

·        Respect for diversity and inclusion in a professional setting.

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly Work environment