front office agent - 91 athens riviera
Sep 22, 2026 · Domes Resorts
What you'll do
- Welcome guests on arrival and departure
- Perform check-in and check-out procedures efficiently
- Provide information about hotel services, facilities, amenities, local areas, and events
- Handle guest requests, complaints, and feedback professionally and report improvement opportunities
- Process reservations, cancellations, and modifications
- Assign rooms according to guest preferences, availability, and supervisor guidelines
- Upsell room upgrades and additional services
- Promote hotel facilities, including restaurants, bars, and spa services
- Manage billing, collect payments, issue invoices, and process financial transactions
- Maintain accurate transaction records
- Answer and handle incoming phone calls and emails professionally
- Coordinate with other departments to ensure seamless guest service
- Maintain a clean and organized front desk
- Update guest records in the property management system
- Prepare daily reports on occupancy, arrivals, departures, and operational metrics
- Maintain professionalism and a high level of customer satisfaction
Key requirements
- Guest service, check-in and check-out procedures, and complaint handling
- Property management systems (Opera) and hotel-related software
- Reservations management, room assignment, upselling, and hotel facilities promotion
- Cash handling and payment processing
- Telephone and email communication and administrative reporting
- Multitasking, problem solving, and English language
- Hospitality Managementpreferred
Benefits
- Competitive remuneration package, continuous training and development opportunities, and a friendly work environment.
About the job
The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests…
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.