it manager

Technology powers everything we do at Dialectica - from communicating with clients and finding the most relevant expert profiles in just a few minutes to indexing and categorizing thousands of pieces of information every day. To do so, we have built our own proprietary web application that automates and optimizes the delivery of our market leading services.

To date, the team consists of 90+ people across Software Engineering, Product & Design, TechOps, and is expected to grow further in 2026. Being part of Dialectica’s Technology Team you will have the opportunity to help build tech products according to the requirements of our internal and external clients and share the company’s vision to roll out more information services software products in the future.

About the Role

As Dialectica scales rapidly across the globe, the IT Manager role sits at the heart of that growth. You will be responsible for keeping our infrastructure robust, secure, and ready to support a high growing team in the coming years.

This is a hands-on leadership role based in Athens, Greece with a hybrid work model. You will work closely with your team to own and drive IT operations end-to-end, from maintaining networks and systems to enforcing security standards and ensuring seamless business continuity across all our offices. You won't just be keeping the lights on, you will be building the operational foundation that allows Dialectica's technology and business teams to move fast and deliver at the highest level.

You will thrive in this role if you lead by example, take full ownership of your domain, and genuinely invest in the growth of the people around you. At Dialectica, IT is not a support function, it is a critical enabler of everything we do.

Responsibilities

Infrastructure & Operations

• Monitor and maintain networks, servers, and technology tools across all offices

• Upgrade, install, and configure new hardware and software to meet company objectives

• Troubleshoot issues and outages swiftly to minimize business disruption

• Support the implementation and integration of tools and platforms based on company needs

Security & Compliance

• Implement and enforce security protocols and procedures to prevent potential threats

• Manage user accounts and access control in line with security best practices

• Establish, document, and maintain IT processes, data backup, and archiving procedures

Documentation & Knowledge Management

• Build and maintain an internal wiki with technical documentation, manuals, and IT policies

• Keep processes clearly documented and accessible to the wider team

Vendor & Team Management

• Communicate and manage relationships with external vendors

• Lead, mentor, and develop a team of 5 IT professionals, fostering a culture of ownership and continuous improvement

• Stay up to date with advancements and best practices in IT administration

Requirements

• At least 5 years of experience as an IT Administrator with involvement in System Administration, Network Administration, or a similar role

• At least 3 years of experience in a managerial or team leadership position

• Bachelor's degree in Systems Engineering or a related field - equivalent hands-on experience is also considered

• Strong knowledge of IT systems, networks, and related technologies

• Solid understanding of IT administration best practices and system security

• Experience with Google Workspace Administration

• Familiarity with Atlassian tools, including Jira and Confluence

• Exceptional leadership, organizational, and time management skills

• Resourceful problem-solver with a proactive mindset

• Excellent interpersonal and communication skills

• Knowledge of system security tools (e.g. intrusion detection systems) and data backup/recovery is a plus

• Relevant professional certifications are a plus

• Fluency in English is a must

Based on values we are looking for someone with the following traits:

• Aiming to deliver unprecedented value

• Strong sense of caring for their teams, to provide guidance and support

• Act as culture and brand ambassadors for Dialectica

• Seeking support and guidance to achieve mastery and great quality results

• Having ownership of their responsibilities and not being afraid of getting things done

• Turning problems into opportunities

• Being open and honest with their team and themselves

• Constantly improving through self-learning and knowledge sharing

Benefits

• Competitive base salary with additional performance incentives

• Coverage under the company’s collective health insurance plan

• Learning and development opportunities (e.g. onboarding, Mini-MBA, on-the-job training, Udemy courses and many others!)

• Extra personal/flex days and paid volunteer days a year for your favorite cause

• Company sponsored team-bonding events

• Weekly health & wellness activities (e.g. basketball, football, yoga, running), gym discounts, healthy breakfast, snacks and beverages

• Entrepreneurial culture and amazing coworkers!