product manager @ thessaloniki

As a Product Manager you will: 

• Be the internal and external contact person for application and responsible for the roadmap / lifecycle   

• Drive road map covering design, architecture, in collaboration with LoB, external parties and IT infrastructure team  

• Service-subject matter expert delivering overall service lifecycle support (i.e. root cause analysis, complex problem management, etc.)  

• Governance – Ensuring that all necessary roles (Business Owner, Service Owner, ITS Owner and members of the change advisory board) are defined  

• Issuing and maintaining audit proof product documentation (no major findings, IT Audits at least satisfactory)  

• Own the release management process and facilitate the decision making  

• Maintain ServiceNow CMDB records as required according to the minimum standards  

• Conduct recurring activities to maintain the service throughout a financial year (Year Wheel)  

• Oversight of Total Costs of Ownership incl. License management, estimates time and material, SLAs with internal and external suppliers, recharge agreements and financial budget planning. 

#OurRequirements 

• BA / BSc in Business Studies or similar 

• ITIL Foundation certification  

• Business Acumen   

• Understanding of the organization and key business stakeholders  

• Business - IT leadership and communication skills, excellent interpersonal skills and customer focus  

• Proven IT product and service management experience  

• Relationship management  

• Strong experience with reporting metrics and tools  

• Ability to work with minimal guidance and willing to take ownership  

• Hands on mentality - Track record in delivering projects or product increments   

• Significant experience of designing and delivering high quality application architecture and standards  

• Ability to translate key complex technical issues into common business language  

• Strong technical problem solving and analytical skills plus the ability to rapidly build knowledge in new areas  

• Understanding / experience in working with outsourced vendor in service management environment  

• Strong understanding of the “IT Service oriented” approach and culture 

#PreferredQualifications 

• PRINCE2 Practitioner or alike  

• PRINCE2 Agile Practitioner or alike   

#WhatWeOffer 

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits: 

🏠 Modern hybrid workplace, characterized by flexibility and Smart Working 

⚖ Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements, extra days of leave, parental allowances) 

🌍 Engagement within international large-scale teams and projects, with opportunities to travel for training or client purposes. 

📚 Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored certificates aligned with business needs and technology trends 

🚀 Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust 

🤼 Diverse culture and active communities that enable you to bring yourself to work 

🎉 Team Building and Corporate Social Responsibility Activities 

🏃 A buddy to support you with your onboarding 

🌴 Extra days of annual leave 

⚕ Private medical health insurance plan 

💳 Ticket restaurant card 

🛒 Exclusive Discounts to several retail providers, restaurants and others 

📱 Mobile phone 

🍏 Fresh fruits and unlimited coffee everyday at our offices 

Our story 

#YourServiceLine:EnablingFunctions 

At Deloitte, we’re all about making an impact that matters, together. And nowhere is this more apparent than among our 2,000-strong Enabling Functions teams. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support, and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you’ll be making an impact for all the hugely influential organizations Deloitte works with too. 

About Deloitte 

#OurServices 
Deloitte offers integrated services that include Audit, Consulting, Financial Advisory, Risk Advisory, Tax and Legal. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Italy and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. 
  
#OurPurpose 
We are led by a purpose, to make an impact that matters with clients, people and society. This purpose defines who we are and what we stand for. It's not about being the biggest. It’s about being the first choice for the largest and most influential clients, and the first choice for the best talent. 
  
#OurValues 
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture. 
  
#OurTalentExperience 
From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. 

Sounds like the sort of role for you? Apply now! 

Location: Thessaloniki 

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias & Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias & Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. 

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