What you'll do
- Handle customer enquiries, order requests, queries and complaints
- Monitor orders through the supply chain
- Coordinate with departments and suppliers to meet customer requirements
- Manage inventory and stock, including related forecast analysis
- Report complaints and proactively resolve challenging situations
- Work with Sales Representatives to support customer satisfaction and problem-solving
- Coordinate with accounting, planning and warehouse teams to provide prompt service
- Assist with tender preparation
- Build customer relationships through service follow-up
- Support management with sales figures and customized or ad hoc reports
Key requirements
- Customer service, complaint handling and order management
- Inventory and stock management with forecast analysis
- Microsoft Office, SharePoint, CRM and Integrated Business Systems
- Problem-solving and verbal and written communication
- Teamwork and collaboration
- Tender preparation and sales reporting
- General Education
Benefits
- Competitive salary based on experience and skills, excellent working environment, private health coverage, ticket restaurant, flexible office-based work, continuous growth opportunities, Learning Fridays, wellbeing activities, and a Fresh Fruits Program.
About the job
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals. Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination…
About the company
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization.
About the company
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization.