front office shift leader

Oct 7, 2026 · Conrad Athens The Ilisian

Αθήνα·Oct 7, 2026

ΑθήναOn SiteΤουρισμός / ΞενοδοχείαPermanentFull Time

JOBILY AI SUMMARY

What you'll do

Supervise front office operations ensuring smooth guest check-in and check-out
Lead the front desk team during shifts providing support and guidance
Handle guest inquiries, requests, and complaints professionally and efficiently
Coordinate with other departments to ensure guest satisfaction
Collaborate with Guest Relations and Housekeeping for special arrivals and departures
Train new front office staff on procedures and service expectations
Uphold Hilton’s LQA and Forbes standards through attentive guest care
Use Opera PMS, OnQ, and internal communication tools accurately
Manage daily reporting including shift handovers and guest folios
Welcome VIPs and Hilton Honors Elite guests ensuring their preferences are met
Deliver shift briefings, assign tasks, and monitor team performance

Key requirements

2+ years' experience
Leadership and team management skills
Customer Service and Guest Relations expertise
Proficiency in English and Greek languages
Strong Organizational Skills and Multitasking ability
Experience with Opera PMS and hotel management systems
Hospitality Management Knowledge and communication skills
hospitality managementpreferred

Benefits

Part of a world-renowned luxury brand celebrating creativity, collaboration, and excellence.
Offers professional growth, private medical insurance, and a competitive remuneration package.

About the job

As a Front Office Shift Leader at Conrad Athens The Ilisian, you will play a vital role in ensuring exceptional guest experiences and efficient front office operations. In this position, you will supervise the front office team during your shift, ensuring that guests receive outstanding service…

Conrad Athens The Ilisian

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