bellboy

As a Bellboy at Conrad Athens The Ilisian, you will be essential in providing our guests with a warm welcome and assisting them with their luggage and other needs upon arrival and departure. Your friendly demeanor and attention to detail will ensure that guests feel valued and well-cared-for from the moment they step into the hotel. This role requires a commitment to exceptional service and a passion for hospitality.

Responsibilities

• Greet and welcome guests upon arrival, providing courteous assistance with luggage and responding to initial inquiries.

• Escort guests to their rooms, offering an overview of hotel facilities and services while addressing any immediate needs.

• Manage luggage handling and timely delivery of packages with a strong focus on accuracy and guest satisfaction.

• Maintain cleanliness and organization in the bell area, ensuring all equipment is stored safely and maintained in good condition.

• Offer guests detailed information about hotel amenities, local attractions, dining options, and events to enhance their overall experience.

• Respond promptly and professionally to guest requests related to luggage, transportation, and other support services.

• Assist the Bell Captain in coordinating arrival and departure procedures, including transportation arrangements.

• Oversee the secure handling, storage, and accurate logging of guest luggage and personal items.

• Contribute to a welcoming and professional environment, upholding Hilton’s standards of luxury service and hospitality.

• Actively participate in team meetings and training sessions to continually enhance service skills and operational knowledge.

Requirements

• Minimum of 2 years' experience in a bell or guest service role, preferably in a luxury hotel environment.

• Strong interpersonal skills with a focus on delivering exceptional customer service.

• Excellent communication abilities in English and Greek; knowledge of additional languages is a plus.

• Ability to carry and handle heavy luggage and remain on your feet for extended periods.

• Familiarity with the local area, attractions, and services to provide guests with accurate recommendations.

• Team-oriented with a positive attitude and a commitment to professional appearance and grooming.

• Flexibility to work various shifts, including weekends and holidays as needed.

Benefits

• At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).

• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.