route settlement associate (serbian)
Jul 24, 2026 · Coca-Cola HBC
What you'll do
- Verify receipt of all relevant documents from appropriate sources
- Process all received documents on the same day
- Extract movements from the system and provide reports to transportation companies
- Manage disputes and claims with customers and drivers
- Perform daily and monthly validation checks
- Ensure high internal and external customer satisfaction
Key requirements
- Excellent Serbian communication skills (written and verbal)
- Good working level of English language skills
- Proficiency in MS Excel and other MS Office tools
- Strong customer focus with attention to detail
- Effective time management skills
- Dispute management and operational performance improvement abilities
- Finance / Business Administrationpreferred
Benefits
- Attractive benefits package including well-being and lifestyle support, a dedicated onboarding buddy, clear performance tracking and career growth opportunities, access to professional and personal development, international exposure, and chances to influence key processes and improvements.
About the job
If you're looking to join a multinational company with exciting development opportunities and great colleagues, look no further! Bring your energy and attention to detail—we’ll support your growth from there.
As part of the Market-to-Cash team, we:
Ensure the smooth and accurate settlement, billing, and dispute management processes while maintaining compliance with internal and external regulations. We work closely with key functions such as Logistics, Finance, and Customer Service to improve operational performance and drive continuous improvements.
Joining us as a Route Settlement Associate, you will:
* Verify that all relevant documents are received from the appropriate sources.
* Ensure all documents received are processed the same day.
* Extract movements from the system and provide reports to transportation companies for proper reconciliation of driver differences.
* Manage disputes and claims with customers/drivers for the country under your responsibility.
* Manage daily and monthly validation checks.
* Ensure a high level of internal and external customer satisfaction.
Our new team member needs to:
* Excellent Serbian communication skills (written and verbal) are essential
* Good working level of English
* Proficiency in MS Excel and other MS Office tools
* University or college degree in Finance, Business Administration, or a related field (advantage)
* Previous experience in a similar role, preferably in a multinational or Shared Services environment (advantage)
* Strong customer focus, attention to detail, and effective time management skills
You can be successful in this role if:
* You ensure timely and accurate processing of routes, settlements, and dispute resolutions.
* You proactively identify and address discrepancies and process inefficiencies.
* You maintain high customer satisfaction levels through effective communication and resolution management.
* You manage multiple priorities while maintaining accuracy and attention to detail.
* You adapt well to a fast-paced, multinational work environment and thrive under pressure.
How we will support you:
* Attractive benefits package: You’ll enjoy well-being and lifestyle benefits designed to support you.
* A dedicated buddy will guide you through your onboarding journey.
* We provide clear guidelines and tools to track your performance and career growth.
* You’ll have access to professional and personal development opportunities.
* You’ll gain international exposure while working with a diverse and passionate team.
* You’ll take on exciting challenges that will allow you to influence key processes and drive improvements.
About the company
We bottle and sell the beverages of The Coca-Cola Company exclusively in our 29 markets and partner with other beverage businesses to also sell their brands. With over 100 brands covering eight categories – sparkling, water, juices, ready-to-drink tea, energy, plant-based, premium spirits and coffee, we help our customers delight consumers with the drink they want, when and where they want it, around the clock. These brands cater to a growing range of tastes with a wider choice of healthier options, premium products and increasingly sustainable packaging. Sustainability is integrated within every aspect of our business. It is fundamental to our business strategy, which aims to create and share value with all of our stakeholders. This defines how we run our business, carry out our activities and develop our relationships. In doing so, we foster an open and inclusive work environment with our 33,000+ employees who share a passion for serving our customers and communities and building a more positive environmental impact.
About the company
We bottle and sell the beverages of The Coca-Cola Company exclusively in our 29 markets and partner with other beverage businesses to also sell their brands. With over 100 brands covering eight categories – sparkling, water, juices, ready-to-drink tea, energy, plant-based, premium spirits and coffee, we help our customers delight consumers with the drink they want, when and where they want it, around the clock. These brands cater to a growing range of tastes with a wider choice of healthier options, premium products and increasingly sustainable packaging. Sustainability is integrated within every aspect of our business. It is fundamental to our business strategy, which aims to create and share value with all of our stakeholders. This defines how we run our business, carry out our activities and develop our relationships. In doing so, we foster an open and inclusive work environment with our 33,000+ employees who share a passion for serving our customers and communities and building a more positive environmental impact.