customer service representative (english)

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high amounts of live chat and phone calls

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information 

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative

Strong ability in using IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skill and a good listening skills

Ability to multi-task, prioritize, and control time effectively

Knowledge of the cryptocurrency/blockchain field is a big plus

Multi-lingual capability is a big plus

Fluency in English is required to be able to coordinate with overseas partners and stakeholders

Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.