JOBILY AI SUMMARY
What you'll do
- Operate the customer contact center for order management, delivery status, procedures, master data and invoicing
- Optimize orders to maintain high service levels across markets
- Coordinate deliveries to improve transportation planning efficiency and optimize market service costs
- Plan transportation in SAP, communicate with carriers and report costs
- Organize and execute non-sales orders from sourcing points, including charities and samples
- Communicate with customers and handle complaints
- Manage customer service activities to support customer satisfaction
- Act as the SPOC for the OTI flow
- Coordinate with Sales, Trade, Marketing and Supply to support OTI execution against business plans
Key requirements
- Customer service, order management and complaint handling
- Supply chain management and transportation planning
- SAP, Advanced Microsoft Excel and cost reporting
- Analytical skills and numerical skills
- Cross-functional collaboration
- Business English and Greek
- Supply Chain Management / Any Field
Benefits
- The company offers hybrid working with up to 40% remote work, continuous learning and development, training and mentoring, transparent career paths, onboarding, parental leave, health and life insurance, corporate volunteering, and fitness activities.
About the job
Barilla Hellas is looking for an enthusiastic and detail-oriented Customer Service Specialist to join our team in Athens. This is an exciting opportunity for a motivated professional to develop their career within the Customer Service function of a leading multinational food company. Reporting to…
Workplace
Hybrid
Sector
Κέντρο Εξυπηρέτησης / Call Center
Employment Type
Permanent
Work Time
Full Time
Barilla
Company Profile