software support engineer
Oct 11, 2026 · Bally’s Intralot
What you'll do
- Troubleshoot and resolve 2nd-level production incidents within agreed SLAs
- Perform root cause analysis to identify and mitigate recurring issues
- Enhance and optimize monitoring and alerting systems using Nagios, Grafana, and NewRelic
- Collaborate with Development, DevOps, and QA teams to improve system stability
- Reproduce incidents in test environments and validate fixes before deployment
- Own problem tracking and resolution to support continuous service improvement
- Provide guidance and technical support to junior team members
Key requirements
- 4+ years' experience
- Application support, Linux system administration, and DevOps
- MySQL
- Monitoring and alerting with Nagios, Grafana, and NewRelic
- Automation and scripting using Bash and Python
- Root cause analysis and production incident management
- Service-level agreement management, incident reproduction, and fix validation
- Computer Science / Software Engineering / Any Field
Benefits
- Competitive compensation package with additional benefits, hybrid working model, private insurance for you and your family, modern facilities with parking, restaurant and corporate bus, extensive training, and professional growth opportunities locally and globally.
About the job
As a Software Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include: - Troubleshooting and…
About the company
We’re always on the lookout for talented people who share our values.
Are you a dynamic person? Are you flexible and agile? Do you thrive in a fast-paced environment?
If you can identify yourself with the above, then, you have found the right place to work!
As far as your technical skills are concerned…in most of our openings, a university degree in a relevant area of study is an important asset, as well as the excellent command of the English language. For senior positions, do not forget to demonstrate your professional experience!
What we appreciate most, however, is the right mix of technical competencies, a positive attitude and a willingness to learn and make a difference!
About the company
We’re always on the lookout for talented people who share our values.
Are you a dynamic person? Are you flexible and agile? Do you thrive in a fast-paced environment?
If you can identify yourself with the above, then, you have found the right place to work!
As far as your technical skills are concerned…in most of our openings, a university degree in a relevant area of study is an important asset, as well as the excellent command of the English language. For senior positions, do not forget to demonstrate your professional experience!
What we appreciate most, however, is the right mix of technical competencies, a positive attitude and a willingness to learn and make a difference!