What you'll do
- Respond promptly to client, driver and stakeholder calls and emails.
- Resolve client and driver requests, issues and concerns efficiently.
- Build professional relationships with key contacts to support client satisfaction.
- Receive and accurately register new vehicle orders from the Operational department.
- Generate accurate reports and deliver them to relevant departments on time.
- Verify dealer price agreements and discounts against calculations.
- Coordinate vehicle deliveries with suppliers, clients, drivers and other stakeholders.
- Track delivery requests through completion and prepare required driver documentation.
- Support drivers throughout the delivery process.
- Maintain accurate delivery, transportation and aftermarket records in company systems.
- Schedule delivery dates with dealers and update the core system.
- Coordinate registration numbers and insurance for new vehicles.
- Book invoices and prepare delivery documentation for accurate client and supplier invoicing.
- Handle client and driver complaints and coordinate resolutions with relevant parties.
- Identify and escalate issues requiring further attention.
Key requirements
- Communication: Verbal and written communication, Email communication, English language
- Customer support: Customer service, Complaint handling
- Operations: Order management, Delivery coordination, Invoicing
- Organization: Organization and time management, Attention to detail, Record-keeping
- Problem-solving: Problem-solving, Critical thinking
- Systems: CRM systems, Microsoft Office Suite
- Business Administration / Logistics / Supply Chain Management / Any Fieldpreferred
About the job
Orders and Deliveries Specialist is a pivotal role in managing vehicle orders and deliveries, handling client and driver requests, and ensuring smooth communication between various stakeholders and ensure high levels of client satisfaction. Responsibilities: - Handling Client and Driver requests…
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.