What you'll do
- Respond promptly and professionally to incoming calls and email requests
- Manage client requests end to end, ensuring timely and accurate resolution
- Build and maintain professional relationships with key client contacts
- Handle and resolve client complaints while maintaining a positive customer experience
- Promote, support, and train clients on corporate digital tools
- Coordinate with internal departments to address client needs and issues
- Assist with preparing and coordinating client meetings and events
- Log client interactions in CRM tools with accurate and complete data
- Escalate critical matters appropriately
- Prepare and send client proposals and RFPs within agreed timelines
- Enter orders accurately and on time in internal systems
- Support the preparation and submission of annual client credit lines
- Maintain current sales and customer data in relevant systems
- File and organize client documentation according to company standards
- Follow company policies, communication guidelines, and brand standards
- Meet agreed SLAs and KPIs
- Support accurate, on-time report generation and delivery to clients
Key requirements
- Customer support, customer service, and communication
- CRM tools and digital platforms
- Data management and document handling
- MS Office and administrative support
- Numerical ability and financial literacy
- Typing, negotiation, and English
About the job
The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests…
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
About the company
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.