backoffice agent- dutch or flemish
Nov 3, 2026 · Atlean World
What you'll do
- Analyze BPO vendor performance to support high-quality customer experiences and stable, efficient operations
- Collaborate with internal and external stakeholders to ensure excellent customer support
- Provide specialized support for complex issues beyond frontline capabilities
- Identify and recommend process improvements
- Participate in daily alignment
- Communicate with customers when necessary
Key requirements
- 2+ years' experience
- Dutch or Flemish fluency and English fluency
- Online customer service and back-office operations
- Analytical skills, prioritization, and active listening
- MS Office and G-Suite
- Advanced communication, problem-solving, and cross-functional collaboration
- Rotating shift availability
Benefits
- Hybrid working model with 3 days at the office and 2 days from home, flexible scheduling, and a dedicated onboarding buddy.
- Benefits include a competitive salary of €1500–€1650 gross/month based on experience, paid across 14 salaries, a €90/month net meal allowance, annual performance bonus, private life and health insurance, and access to Udemy and ongoing training.
About the job
In this position, you will be responsible for analyzing the performance of BPO vendors to ensure the highest quality of customer experience while supporting stable and efficient operations. You will also play a key role in cross-functional collaboration and problem-solving to support external teams…
About the company
Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!
About the company
Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate’s recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!