application support team leader (3634)
Sep 11, 2026 · Allwyn Hellas
What you'll do
- Lead and mentor the application support team to enhance capabilities and achieve goals
- Manage and prioritize incidents, service requests, and problem tickets ensuring timely resolution
- Perform root cause analysis and coordinate permanent fixes for recurring issues
- Oversee application monitoring and alerting systems for proactive issue identification
- Collaborate with DevOps and infrastructure teams to support CI/CD pipelines and deployments
- Maintain and enhance automation scripts for monitoring, reporting, and support tasks
- Use application logs, metrics, and telemetry data for diagnostics and optimization
- Coordinate application upgrades, patches, and configuration changes with minimal user disruption
- Manage access controls, security configurations, and compliance for supported applications
- Document technical procedures, troubleshooting guides, and known issues to build knowledge base
Key requirements
- 5+ years' experience
- Application support and incident/problem management skills
- Team leadership and collaboration with DevOps teams
- Root cause analysis and application monitoring and alerting expertise
- Automation scripting and technical documentation abilities
- Experience with Spring Framework, JavaEE/JakartaEE, Docker, Kubernetes
- Knowledge of databases MySQL, Postgres, Oracle, MongoDB
- Familiarity with configuration management tools and monitoring tools (Grafana, Kibana)
- Computer Engineering / Computer Science / Information Systems Management / Any Field
Benefits
- An award-winning working environment with state of the art facilities including gym & restaurant, hybrid working model, competitive salary and bonus scheme, health insurance & pension plan, monthly food allowance, continuous learning with trainings, internal career opportunities, and well-being activities.
About the job
As a Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by OPAP's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and…
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.
About the company
Allwyn is a multi-national gaming entertainment company, lottery-led and with leading market positions and trusted brands across Europe and North America. Its purpose is to make play better for all by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
In Greece, it is active through OPAP S.A. and subsidiaries, which provide numerical lotteries, land-based and online sports betting, passive lotteries and instant win games (SCRATCH), Video Lottery Terminals (VLTs), land-based horseracing mutual betting, and online casino games.
Moreover, it holds a leading position in terms of embedding Responsible Gaming principles in its operations. Furthermore, it prioritizes giving back to Greek society, delivering tangible and longstanding support, through an extensive Corporate Responsibility program, which focuses on Health, Sports, Employment, and Sensitive Social Groups.
Our Values: We do what is right; We think differently; We win together. These are the foundations of our corporate culture. They are at the heart of our company and guide our behavior, our way of acting and cooperating, our interaction with our customers, our partners, and society.
Today, we are among the Top Employers in Greece. We have received the Top Employer certification for four consecutive years (2023-2026), which reflects our ongoing commitment to a great workplace and a people-first culture.