IntouchCX

Κέντρο Εξυπηρέτησης / Call Center

Ανθρώπινο Δυναμικό / HR

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Are you a natural problem solver with a passion for helping others?&nbsp;Do you enjoy building genuine connections and guiding people toward the right solutions? Are you looking to grow your career with some of the world’s most dynamic and customer-focused brands?We’re hiring&nbsp;Customer Advisors – French Speakers&nbsp;who are committed to delivering outstanding service and making every customer interaction count. You’ll support customers via inbound calls, emails, and chats—providing clear, friendly, and professional assistance across a variety of topics.We’re looking for people who are motivated and career-oriented. If you’re punctual, proactive, and bring a positive attitude to work, this could be the opportunity you’ve been looking for.What Sets You Apart:<ul><li>French/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why You’ll Love Working With Us:<ul><li>Industry-leading benefits like:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Advisor – French Speaker

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.Our Customer Support Specialists are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.Working as an Customer Support Specialist – English Speaker, You Have:<ul><li>English Proficiency is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Benefits of Working as an English Customer Support Specialist:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Support Specialist – English Speaker

We’re transforming the way people experience customer care, and we want you to be part of this exciting journey!We’re on the hunt for a Talent Acquisition Specialist who’s ready to own the hiring process from start to finish! You’ll be the go-to person for everything recruitment—scheduling and conducting interviews, running pre-employment assessments, and ensuring we find the perfect match every time. But that’s not all! You’ll also collaborate with hiring managers to craft the perfect job profiles, brainstorm innovative sourcing strategies, and create a candidate experience that leaves applicants excited to join our team.&nbsp;As Talent Acquisition Specialist, You Will…<ul><li>Own the recruitment journey from start to finish</li><li>Team up with hiring managers to decode their dream hire and turn their needs into reality</li><li>Develop and launch recruiting strategies that don’t just fill roles but build a unique, talented team.&nbsp;</li><li>source amazing candidates from LinkedIn, professional networks, and beyond</li><li>Keep everything running smoothly by managing candidate info using ATS and other tools</li><li>Shine the spotlight on our brand at job fairs and hiring events</li><li>Make first impressions count by ensuring onboarding and orientation are as seamless as they are welcoming</li><li>Join forces with our Employee Experience team to add some&nbsp; extra magic into the employee experience</li><li>Keep us at the top of our game by championing quality standards and bringing fresh ideas to the table </li></ul>As Talent Acquisition Specialist, You Need…<ul><li>A Post-Graduate Degree in HRBut if not, no worries—your skills and experience are what count</li><li>2-3 years of experience in&nbsp; the recruitment world in a fast-paced, high-volume environment</li><li>High-level English language skills (bonus points if you also know German!)</li><li>Familiarity with Applicant Tracking Systems and office tools</li><li>A quick learner with the adaptability to pick up new software&nbsp;</li><li>Experience in&nbsp; project management, and a strong sense of urgency to keep things on track</li><li>A people person with interpersonal, communication, and customer relations skills</li><li>A natural problem solver who thrives on analyzing challenges and finding solutions</li></ul>

Talent Acquisition Specialist

We’re changing the way people think about customer care, and we need your help!We’re looking for a&nbsp;German Speaking&nbsp;Team Lead&nbsp;to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is delivered in every customer interaction. This role requires learning and maintaining in-depth knowledge of our partner’s brand, philosophy, products, promotions, and processes. It also involves supporting the professional and personal development of your team through performance evaluations, training, and career pathing plans.As Team Lead, You Will…<ul><li>Manage and supervise a team of German-speaking CSRs</li><li>Ensure training, development, and employee engagement are maintained to grow and retain talent</li><li>Monitor and manage performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)</li><li>Analyze reports and statistical data to measure results and identify areas for improvement</li><li>Use critical thinking to develop solutions that enhance performance and partner satisfaction</li><li>Motivate your team through relationship building and real-time coaching</li><li>Create incentive programs to drive performance and achieve desired outcomes</li><li>Coordinate staffing schedule changes with the Operations Support or Workforce Management teams</li><li>Collaborate with departments across the organization (HR, IT, etc.) to resolve issues effectively</li><li>Represent operations in partner meetings with insight and professionalism</li><li>Gain expert-level knowledge of partner products and promotions</li><li>Demonstrate a strong work ethic and a commitment to excellence</li><li>Act as a role model and live by our 10 Things (core cultural values)</li></ul>As Team Lead, You Have…<ul><li>Fluency in German, both written and spoken, with a professional level of English</li><li>At least 1 year of experience as a Team Lead in a contact center or customer service environment, ideally within the travel or airline industry</li><li>Experience handling escalated customer issues</li><li>Strong knowledge of Google Workspace (Sheets, Slides, Docs, Drive); confidence using spreadsheets for reporting is an asset</li><li>Excellent time management, organization, and prioritization skills</li><li>The ability to work independently and collaboratively in a fast-paced environment</li></ul>Benefits of Working as a Team Leader:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

German-speaking Team Lead

Are you a problem solver? Do you enjoy making meaningful connections with people? Are you looking for a rewarding career working with some of the world’s most exciting brands?Our German-English Customer Service Representatives are passionate about creating outstanding customer experiences. Whether through inbound calls, emails, or chats, they aim to delight customers in every interaction. We’re looking for people with personality, who care about making an impact, and who are ready to grow with us.We want people with drive and ambition – those who are looking for a career, not just a job. Punctuality, performance, and a positive attitude will set you up for success.Working as a German Customer Service Representative, You Have:<ul><li>Fluency in German, both written and verbal</li><li>6 months to 1 year of customer service experience, ideally in travel or airline-related roles</li><li>Previous call center experience is a strong asset</li><li>Excellent communication skills</li><li>Good knowledge of world geography and general awareness of global regions</li><li>Hands-on experience with Amadeus or Sabre, along with a solid understanding of travel rules and documents, is a big plus</li><li>Proactive and solution-oriented mindset – able to think outside the box and adapt when needed</li><li>Willingness to go the extra mile to support both the customer and the team</li></ul>Benefits of Working as a German Customer Service Representative:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li></ul></li><li>Fun, supportive work environment</li><li>Amazing career growth opportunities</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

German Customer Service Representative

We’re reimagining the customer care experience — and behind every great team is a great Recruitment Specialist!In this role, you’ll lead the full hiring journey, from finding standout candidates to creating a smooth and engaging experience at every step. You’ll work hand-in-hand with hiring managers, bring creative sourcing strategies to life, and help shape the teams that make our company thrive.&nbsp;As Recruitment Specialist, You Will…<ul><li>Take charge of end-to-end recruitment for a variety of roles</li><li>Collaborate with hiring managers to turn role requirements into real-life talent</li><li>Design sourcing strategies that go beyond job boards — think networks, referrals, and creative outreach</li><li>Screen and interview candidates to find the perfect fit</li><li>Manage candidate pipelines and data through our ATS and recruitment tools</li><li>Represent our brand at job fairs and events, making a great first impression</li><li>Support onboarding to ensure a seamless transition from offer to start date</li><li>Work closely with the Employee Experience team to elevate the candidate and employee journey</li><li>Share new ideas, improve processes, and help us raise the bar in hiring</li></ul>As Recruitment Specialist, You Need…<ul><li>A Post-Graduate Degree in HR but if not, no worries—your skills and experience are what count</li><li>A degree in HR or a related field (or equivalent experience — we care about what you can do)</li><li>2–3 years of hands-on recruitment experience in a high-volume, fast-paced setting</li><li>Strong command of English (bonus points for any other European Language)</li><li>Experience with ATS platforms and general office tools</li><li>Adaptability and the ability to pick up new tools and processes quickly</li><li>A sharp sense of organization and ownership — you keep things moving</li><li>Great communication and people skills to build strong relationships</li><li>A problem-solving mindset with a passion for getting the right match</li></ul>

Recruitment Specialist

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.&nbsp;Our Polish-speaking Customer Service Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Requirements&nbsp;Working as a Customer Service Representative (Polish-English), You Have:<ul><li>Polish/English Bilingual is a must.</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li><li>The ability to sit for long periods of time</li></ul>Benefits of Working as a Customer Service Representative (Polish-English):<ul><li>Industry-leading benefits like:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Polish-English)

We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;As Team Lead (Supervisor), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (Supervisor), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays&nbsp;</li></ul>

Team Lead (Supervisor)

We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;As Team Lead (French/English Bilingual), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (French/English Bilingual), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>Must be fluent in French and English, written and oral</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays</li></ul>

Team Lead (French/English Bilingual)

Are you a natural problem solver who thrives on making meaningful connections? Do you want to be part of a dynamic team representing some of the world’s most exciting brands? If you’re looking for a career (not just a job), this is your chance.As a Customer Service Representative (Spanish-English), you’ll create unforgettable experiences for customers through inbound calls, emails, and chats. We’re looking for energetic, driven, and personable individuals who love making an impact with every interaction.What Sets You Up for Success:<ul><li>Spanish/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why Join Us as a Customer Service Representative (Spanish-English):We believe that great work deserves great rewards. As part of our team, you’ll enjoy competitive compensation, industry-leading benefits, and opportunities for growth in a dynamic, supportive environment.What We Offer<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

IntouchCX

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