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Atlantica Hotels &amp; Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels &amp; Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Belvedere 5*&nbsp;Hotel in&nbsp;Kos Island and Atlantica Kalliston 5* in Chania, Crete island as a Guest Experience&nbsp;Manager.&nbsp;POSITION SUMMARY:A Guest Experience Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.Key job responsibilities:<ul><li>Is present at arrivals and departures.</li><li>Provides an upscale guest service experience to guests throughout their stay.</li><li>Ensures high repeater guests, VIP’s, elderly or women travelling alone and disabled guests receive special recognition and services.</li><li>Handles guest complaints (actively listens) in a timely and courteous manner. Reports major resolved and all unresolved incidents to the Operations Manager / Hotel Manager.</li><li>Works alongside other hotel departments to provide a top-notch experience for guests. Especially the Housekeeping and F&amp;B departments on matters related to arrival time and special requests.</li><li>Has excellent communication with Tour Operator representatives and cooperates with the front Office Manager on all matters affecting guest satisfaction.</li><li>Assists the F&amp;B department in the organisation of any Special Event. Assists guests in planning special occasion events, like proposals, candlelight dinners etc.</li><li>Conducts daily briefings and assigns tasks to Guest Experience team, based on the needs of the daily schedule and checks on the progress.</li><li>Fully aware of the hotel’s daily flow</li><li>Monitors daily enrolments in the Loyalty Program and assist in archiving the targets.</li><li>Handles guest correspondence, including pre-arrival email handling concerning guest requests</li><li>Coordinates weddings in hotels that do not have a designated wedding planner. Is responsible for the planning, correspondence, legal documentation, updating the wedding calendar.</li><li>Checks &amp; replies to reviews and messages on Online Platforms like, TripAdvisor, google, Holidaycheck, Facebook etc.</li><li>Cooperates with HQ Marketing Department and provides material regarding the promotion of the hotel through social media.</li><li>Has excellent knowledge of product specifications</li><li>Take every initiative within her/his responsibilities to ensure that guest’s satisfaction and company’s targets are always met.</li><li>Ensures compliance with health and quality standards as well as company’s policies</li><li>Understanding of all hotel management best practices and relevant laws and have relevant knowledge for implementation of the following systems: ISO 9001; 14001; 22000 &amp; 45001</li></ul>Requirements:<ul><li>Degree in Hospitality Management, Tourism, Business administration or related field is a plus</li><li>Fluency in both Greek and English is required. Additional language skills are a plus</li><li>Excellent knowledge of computer system used by the company, windows and internet facilities</li><li>3 years’ experience in the Hotel Industry in a luxury property, as a Guests Experience officer.&nbsp;</li><li>Excellent knowledge of intercompany software. Word, Excel, Microsoft office and the internet.</li><li>Customer service drive with outstanding communication ad active listening skills</li><li>Excellent problem solving and multitasking skills</li><li>Leadership skills along with the ability to motivate a team into high performance</li><li>Ability to work flexible hours</li><li>Good communication skills both spoken and written.</li><li>Excellent Management skills</li><li>Good organizational skills</li><li>Good promotional and selling skills</li><li>Sales and Marketing knowledge.</li><li>Understands and follows budgeting as directed by the company.</li><li>Excellent Supervision abilities</li><li>Any other matter related to the maximization of financial and quality results of his/her department.</li></ul>&nbsp;Benefits:<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Guest Experience Manager

Pilot Beach Resort is the pioneer of Tourism in the area of Georgioupoli in Chania.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 150 hectares, between the beach and the mountains.450 rooms in 9 different categories with 4 restaurants, 2 bars, 5 pools, a spa center, a conference center and sports facilities.Over 350 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.The&nbsp;Pool Lifeguard&nbsp;is responsible for the day-to-day operation and safety of the swimming pool, the surrounding areas and supervising pool activitiesDuties - Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be present around the pool/beach at all times, to ensure the safety and meet the needs of guests and members.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To maintain the pool/beach area in a tidy and clean manner at all times.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To maintain good working relationships with colleagues and all other departments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To have a complete understanding of and adhere to the hotel's policies relating to fire, hygiene, health and safety.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To maintain a high standard of personal appearance and hygiene at all times.

Ναυαγοσώστης

Requirements:<ul><li>Previous experience in a similar position.</li><li>Excellent knowledge of the English language</li><li>Knowledge of the German language is desirable</li><li>Professional appearance and demeanor</li><li>Commitment to customer service</li><li>Very good communication skills</li></ul>

Receptionist

Requirements:<ul><li>Previous experience in a similar position.</li><li>Excellent knowledge of the English language</li><li>Knowledge of the German language is desirable</li><li>Professional appearance and demeanor</li><li>Commitment to customer service</li><li>Protel program knowledge desired</li></ul>

Reception - Night Auditor

Join our Operations &amp; Delivery team as a Port Delivery Agent&nbsp;in Chania Crete, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Free accommodation can be provided.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.&nbsp;</li><li>Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.</li><li>Being responsible for the smooth operation from start to end.</li><li>Handling correspondence with clients together with the Supervisor/ Team Manager.</li><li>Closing all invoicing and data loading procedures.</li><li>Keeping constant contact, reserving, and updating providers accordingly.</li><li>Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.</li><li>The position involves days of operation in the port, early starts and demands work during some weekends</li></ul>

Port Delivery Agent | Fixed Term

As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgettable holiday experiences across our destinations.From the moment you join, you’ll play a key role in making every moment special - whether that’s offering a warm welcome, solving challenges, or sharing local knowledge to bring the destination to life. Your passion for great service and your ability to adapt will make a real difference to our guests - and help keep TUI a trusted name in travel.

TUI Airport Rep | Local Residents Chania

SeaCrete Hotels operate in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast growing business entity, currently operating with 3 hotels, targeting All inclusive, Beach, Family, 5 stars' vacations.Currently SeaCrete Hotels are looking to hire a successful Assistant Operations Manager.As an Assistant Operations Manager, you'll be looking to maximize the potential of your assigned business goals by cooperating closely with the Operations Manager of SCH delivering excellence in execution.This is a key role for someone who wishes to become a mature hospitality professional within the industry, in a growing and challenging marketplace.If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities• Achieve annual Operations KPIs targets with specific focus on:<ol><li>People management,</li><li>Food &amp; Beverage</li><li>Reviews (1000 clients per day on a full basis from April to November)</li></ol>• Ensure with the support of the HR department that the staff is equipped and performs at maximum level• Continuously monitor and improve ratings• Execute the operational plan to meet business and people objectives as well as client requirements.• Meet goals and KPIs for operational excellence in execution. Monitor closely the implementation and results.• Drive competitive performance in Client Satisfaction Survey.Essential Requirements• Bachelor's Degree in Hospitality Industry or other related field.• Excellent command of written and spoken English.• Proven Record in TripAdvisor and holιday check.• Use of KPIs with the help of Review Pro.• Use of technology for F&amp;B cost and salary cost.• Use of technology for on-line sales.• 5-7 years of Resort Operation Experience in a reputable and progressive or similar Resort (All inclusive, 4+ / 5 stars).• Local end to end operational plan development and implementation.Skills &amp; Capabilities• Eye for detail and excellence in execution.• Cooperation competencies &amp; people management.• High level of communication, influencing and negotiation skills.• Analytical skills and problem solving capability.• Developing and maintaining relationships with external suppliers and internal stakeholders.• Strategic thinking and decision making.• Ability to maintain a high level of professionalism and confidentiality.

ASSISTANT OPERATIONS MANAGER

SeaCrete Hotels is looking for Guest Relations SpecialistJob Description:• Complaint management and prompt customer service• Maintaining the company's high standards• Ability to Produce ReviewsCandidate profile:• Enthusiastic and pleasant personality oriented towards customer service and satisfaction• Excellent knowledge of English• Knowledge of German or French will be considered an additional asset• Professional experience in a similar position, in large 5-star hotels• Very good knowledge of Social MediaCompany benefits:• Pleasant working environment• Accommodation (for people outside the area) and three meals daily• Career development prospects• Continuous Education

GUEST RELATIONS SPECIALIST

SeaCrete Hotels is looking for the summer season 2022 a Lifeguard/LifeguardTasks:• Supervision of the beach and the pool• Explanation of the regulations and general supervision of the safety of all guests while providing a warm and friendly welcome• Emergency response and first aidCandidate profile:• Enthusiastic and pleasant personality• Degree in Lifeguarding (supervisor of the pool and/or sea)• Excellent knowledge of English• Knowledge of German or Polish or French will be considered an additional qualification• Professional experience in a similar position, in large 5-star hotels• Knowledge of German, Polish or French will be considered an additional qualificationCompany benefits:• Pleasant working environment• Accommodation (for people outside the area of Chania) and three meals daily• Continuous education

LIFEGUARD

Kiani Beach Resort &amp; Kalyves Beach Hotel based in Kalyves Chania, are currently looking for a Polyvalent EntertainerMain Responsibilities:• Organizes different sports activities and tournaments (Aerobic, Aqua aerobics, Stretching, Zumba, Pilates, Yoga, etc.)• Perform or participate on evening showsRequirements:• Excellent knowledge of English language• Knowledge of German or Polish or French will be considered an additional qualification• Dancing skills will be considered a plus• Professional attitude• Previous relevant experience• Customer oriented• Friendly and positive personality• Organizational skillsBenefits:• Competitive remuneration package• Career development• 3 meals daily and accommodation (for applicants who do not reside in Chania region)

POLYVALENT ENTERTAINER

Kiani Beach Resort &amp; Kalyves Beach Hotel based in Kalyves Chania, are currently looking forPolyvalent Sports EntertainerMain Responsibilities:• Organizes different sports activities and tournaments (Aerobic, Aqua aerobics, Stretching, Zumba, Pilates, Yoga, etc.)• Perform or participate in evening showsRequirements:• Excellent knowledge of English language• Knowledge of German or Polish or French will be considered an additional qualification• Dancing skills will be considered a plus• Professional attitude• Previous relevant experience• Customer oriented• Friendly and positive personality• Organizational skillsBenefits:• Competitive remuneration package• Career development• 3 meals daily and accommodation (for applicants who do not reside in Chania region)

POLYVALENT SPORTS ENTERTAINER

Kiani Beach Resort &amp; Kalyves Beach Hotel based in Chania, are currently looking for aSports EntertainerMain Responsibilities:• Organizes sport activities and tournaments in different kinds of sport (Aerobic, Aqua gym, Stretching, Zumba, Pilates, Yoga, etc.)• Perform or participate on evening showsRequirements:• Excellent knowledge of English language• Knowledge of German or Polish or French will be considered an additional qualification• Positive attitude to people and sports• Communicative and reliable person• Organizational skillsBenefits:• Competitive salary• Career development• Three meals daily and accommodation

Job Ads Chania, Tourism / Hotels

guest experience manager

Wavemaker Hospitality

ναυαγοσώστης

Pilot Beach Resort

receptionist

Pilot Beach Resort

reception - night auditor

Pilot Beach Resort

port delivery agent | fixed term

TUI Careers

tui airport rep | local residents chania

TUI Careers

assistant operations manager

SeaCrete Hotels

guest relations specialist

SeaCrete Hotels

lifeguard

SeaCrete Hotels

polyvalent entertainer

SeaCrete Hotels

polyvalent sports entertainer

SeaCrete Hotels

sports entertainer

SeaCrete Hotels

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