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As a Restaurant Manager at Miraggio Thermal Spa Resort you are responsible for overseeing the daily operations of the restaurant, ensuring exceptional service, and providing guests with a memorable dining experience. Your role involves managing the restaurant team, maintaining quality standards, and optimizing profitability.Key Responsibilities:<ul><li>Staff Management:&nbsp;Recruit, train, schedule, and supervise restaurant staff, including servers, hosts/hostesses, and bartenders. Provide leadership, coaching, and performance feedback to maintain a professional and motivated team.</li><li>Guest Services:&nbsp;Ensure the delivery of exceptional guest service by overseeing the greeting, seating, and service of guests. Address guest concerns and ensure their dining experience meets or exceeds expectations.</li><li>Quality Assurance:&nbsp;Maintain the highest standards of food and beverage quality, presentation, and service. Monitor food preparation and presentation, ensuring consistency and adherence to menu specifications.</li><li>Order and Inventory Management:&nbsp;Oversee ordering, inventory control, and supplier relationships to manage costs effectively while maintaining product quality and availability.</li><li>Financial Management:&nbsp;Prepare and manage the restaurant's budget, monitor expenses, and maximize revenue. Handle cash and credit card transactions, maintain accurate financial records, and ensure proper cash handling procedures.</li><li>Menu and Beverage Knowledge: Stay updated on menu items, daily specials, wine selections, and cocktail offerings. Describe and recommend menu items and beverages to guests.</li><li>Table Maintenance:&nbsp;Maintain a clean and well-organized dining area, including table setup and resetting, cleanliness, and appropriate tableware and condiments.</li><li>Safety and Compliance:&nbsp;Ensure the restaurant's compliance with health and safety regulations, food safety standards, and responsible alcohol service. Address safety concerns and emergencies effectively.</li><li>Guest Feedback:&nbsp;Solicit and collect guest feedback on the dining experience. Analyze feedback to identify areas for improvement and implement changes as needed.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>Previous experience in restaurant management or a similar role in the hospitality or resort industry.</li><li>2-3 years minimum experience on similar position, leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication.</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated and experienced professional in hospitality sector, with a passion for guest service&nbsp;join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Restaurant Manager

Guest Arrival Management: Handle guests’ arrivals, including pick-up requests, luggage assistance, and transportation to the hotel.Flight Coordination: Be present at scheduled flight landings to assist incoming guests with baggage clearance and guide them to transport facilities.VIP &amp; VVIP Service: Ensure VIP and VVIP guests are welcomed professionally, with seamless transportation arrangements.Guest Assistance &amp; Information: Provide information on hotel facilities and assist guests with car transfers or official car rentals when needed.Airport Liaison: Maintain strong relationships with airport personnel, including airline employees, immigration, and customs officers, to facilitate smooth guest services.Qualifications &amp; ExperienceExperience in guest services, front office, or airport operations, preferably in hospitality or travel.Excellent communication, interpersonal, and problem-solving skills.Professional and guest-focused demeanor with the ability to work under pressure.Knowledge of airport procedures, airline protocols, and transfer logistics.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Airport Representative Halkidiki

The Spa Receptionist plays a key role in providing exceptional guest service to spa guests. Responsible for managing the spa front desk, the receptionist facilitates smooth operations, handles inquiries, schedules appointments, and ensures guests have a memorable spa experience.Key Responsibilities:Guest Services:&nbsp;Greet and welcome spa guests in a friendly and professional manner.<ul><li>Provide information about available spa services, treatments, and packages.</li><li>Assist guests in selecting appropriate services based on their preferences and needs.</li><li>Handle inquiries and provide accurate information about spa facilities and policies.</li></ul>Appointment Scheduling:&nbsp;Schedule spa appointments efficiently, taking into consideration therapist availability and guest preferences.<ul><li>Coordinate with spa staff to ensure a seamless scheduling process.</li><li>Confirm appointments and provide reminders to guests as needed.</li></ul>Check-In and Check-Out:<ul><li>Manage the check-in and check-out process for spa guests.</li><li>Ensure accurate and timely processing of payments for spa services.</li><li>Maintain organized records of spa appointments and transactions.</li></ul>Guest Relations:<ul><li>Address guest concerns or issues promptly and professionally.</li><li>Seek feedback from guests to enhance the quality of services.</li><li>Build positive relationships with repeat spa guests.</li></ul>Administrative Tasks:<ul><li>Maintain an organized and tidy spa reception area.</li><li>Manage phone inquiries and direct calls to the appropriate staff.</li><li>Assist in maintaining inventory of spa products and supplies.</li></ul>Collaboration with Spa Staff:<ul><li>Communicate effectively with spa therapists and other staff members.</li><li>Coordinate special requests or requirements from guests with spa staff.</li></ul>Promotions and Sales:<ul><li>Inform guests about current promotions, discounts, and spa packages.</li><li>Actively promote spa services and upsell additional treatments when appropriate.</li></ul>Compliance and Policies:<ul><li>Ensure adherence to spa policies and procedures.</li><li>Stay informed about spa industry trends and updates.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree or equivalent.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with spa services and products.</li><li>Proficient in using spa management software or reservation systems.</li><li>Professional appearance and demeanor.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Spa Receptionist

As a Guest Relations Agent at&nbsp;Miraggio Thermal Spa Resort you are the first point of contact for our guests, dedicated to ensuring their comfort and satisfaction. Your role is to create memorable guest experiences by offering personalized assistance and addressing guest inquiries and concerns promptly and professionally.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Warmly welcome guests upon their arrival and assist with the check-in process. Provide information about the hotel's amenities, services, and local attractions.</li><li>Guest Engagement:&nbsp;Establish a positive and lasting relationship with guests, actively listening to their needs and preferences, and delivering personalized services and recommendations to enhance their stay.</li><li>Problem Resolution:&nbsp;Address guest inquiries, concerns, or complaints promptly, finding suitable solutions and escalating issues, when necessary, all while adhering to hotel policies.</li><li>Special Requests:&nbsp;Ensure that special guest requests, such as room preferences, amenities, and services, are met to create exceptional experiences.</li><li>Concierge Services:&nbsp;Offer guidance and information about local dining, entertainment, and transportation options. Make reservations and bookings for guests as required.</li><li>Loyalty Programs:&nbsp;Enroll guests in loyalty programs, explaining the benefits and actively promoting the hotel's services and amenities.</li><li>Communication:&nbsp;Maintain effective communication with other hotel departments, including the front office, housekeeping, maintenance, and dining, to coordinate guest requests and enhance guest experiences.</li><li>Safety and Security:&nbsp;Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Feedback Collection:&nbsp;Solicit and collect guest feedback through surveys and direct interactions, conveying comments and concerns to the Guest Relations Manager for analysis and improvement.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multi task position</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must</li><li>Availability to work in shifts, including evenings, weekends, and holidays</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Guest Relations Agent

As a Restaurant Hostess at Miraggio Thermal Spa Resort you are the first point of contact for guests entering the restaurant. Your primary responsibility is to provide a warm and welcoming atmosphere, ensure smooth seating, and assist in coordinating the dining experience. Your role contributes to creating a positive and memorable guest experience.Key Responsibilities:<ul><li>Guest Welcome:&nbsp;Greet and welcome guests as they arrive at the restaurant, providing a friendly and professional demeanor.</li><li>Reservations:&nbsp;Manage reservations and seating arrangements to optimize the restaurant's occupancy while accommodating guest preferences. Record reservation details and maintain an organized reservation system.</li><li>Seating:&nbsp;Escort guests to their tables, ensuring a smooth and pleasant transition. Communicate with waiters to allocate sections for smooth operation.</li><li>Menu Presentation:&nbsp;Offer menus and inform guests of daily specials, promotions, and wine selections. Provide descriptions of menu items and assist with any dietary or special requests.</li><li>Guest Information:&nbsp;Answer inquiries regarding the restaurant's offerings, hours of operation, and special events. Provide information about the hotel's amenities and services.</li><li>Cooperation with Waiters:&nbsp;Collaborate with restaurant waiters and kitchen staff to coordinate guest seating and ensure efficient table turnover. Communicate any special requests or guest preferences.</li><li>Guest Recognition:&nbsp;Develop relationships with regular guests, recognize repeat guests.</li><li>Guest Assistance:&nbsp;Address guest concerns or inquiries and assist in resolving any issues, such as special seating requests or accommodations for guests with disabilities.</li><li>Cleanliness and Organization:&nbsp;Ensure the hostess station is kept clean and</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>Previous experience in a restaurant, hotel, or hospitality setting is preferred.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you have a warm and welcoming personality with a passion for guest service&nbsp;join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Restaurant  Hostess / Υποδοχή

As a Restaurant Captain at Miraggio Thermal Spa Resort you play a pivotal role in ensuring a seamless and exceptional dining experience for our guests. You are responsible for supervising the dining room staff, coordinating service, and maintaining the highest standards of service quality and guest satisfaction.Key Responsibilities:<ul><li>Staff Supervision:&nbsp;Oversee the restaurant's front-of-house staff. Provide guidance, direction, and performance feedback to maintain a professional and motivated team.</li><li>Service Coordination:&nbsp;Coordinate guest seating, table assignments, and table turnover to ensure efficient service and guest satisfaction. Collaborate with the host/hostess to optimize seating arrangements.</li><li>Guest Welcome:&nbsp;Greet and welcome guests, ensuring a warm and professional demeanor. Assist in seating guests and addressing any special requests or accommodations.</li><li>Menu Knowledge:&nbsp;Be well-versed in the restaurant's menu, including daily specials, wine selections, and cocktail offerings. Describe and recommend menu items and beverages to guests.</li><li>Order Accuracy:&nbsp;Verify the accuracy of orders before they are served to guests. Ensure that presentation and service meet the restaurant's standards.</li><li>Guest Assistance:&nbsp;Address guest inquiries, concerns, and requests, providing efficient solutions while maintaining a high level of service quality.</li><li>Table Maintenance:&nbsp;Monitor table setup, cleanliness, and organization to ensure that each table meets the restaurant's standards. Assist in resetting tables for the next guests.</li><li>Teamwork:&nbsp;Collaborate with kitchen staff to ensure food orders are prepared and served promptly. Communicate guest preferences, dietary restrictions, and special requests to the kitchen.</li><li>Guest Recognition:&nbsp;Develop and maintain relationships with regular guests, recognize repeat customers, and provide personalized service to enhance the dining experience.</li><li>Reservations:&nbsp;Manage reservations, ensuring optimal table allocation and seating plans. Record reservation details and maintain an organized reservation system.</li><li>Sales and Upselling:&nbsp;Promote menu items, special promotions, and wine selections to enhance the guest experience and increase revenue.</li><li>Safety and Cleanliness:&nbsp;Enforce health and safety regulations, food safety standards, and responsible alcohol service. Address safety concerns and emergencies effectively.</li></ul>Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>2-3 years minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated and experienced professional in hospitality sector, with a passion for guest service&nbsp;join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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restaurant manager

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