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Guest Services Management: Oversee front office operations including check-in, check-out to ensure smooth and exceptional service.Team Leadership: Recruit, train, supervise, and motivate front office employees, fostering a culture of professionalism and high performance.Operational Oversight: Monitor daily operations, ensure adherence to hotel standards, and resolve operational issues promptly.Guest Satisfaction: Handle guest complaints and feedback, implementing improvements to enhance overall guest experience.Coordination: Collaborate with other departments (housekeeping, maintenance, F&amp;B, etc.) to ensure seamless guest services.Reporting &amp; Analysis: Prepare performance reports, analyze guest feedback, and implement strategies to increase efficiency and satisfaction.Qualifications &amp; ExperiencePrevious experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.Degree in Hospitality Management / Tourism.Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Fluency in English.Fluency in a second language (Russian, German, French).Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Front Office Manager 

The HR Manager supports the General Manager in all decisions relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies &amp; procedures).&nbsp;Key Responsibilities:<ul><li>Talent Development &amp; Employee Engagement</li><li>Serve as a Talent Development Ambassador by actively promoting and implementing learning initiatives.</li><li>Identify and nurture talent across departments, supporting career progression and succession planning.</li><li>Conduct regular performance appraisals and ensure personalized development plans for team members.</li><li>Drive employee engagement through creative internal communication, events, and activities, ensuring proactive follow-up on engagement survey results.</li><li>Handle employee relations and grievance issues with professionalism, fairness, and discretion.</li></ul>&nbsp;HR Strategy &amp; Business Partnering<ul><li>Collaborate with the General Manager and leadership team to deliver strategic HR initiatives aligned with business objectives.</li><li>Provide coaching and guidance to department heads on people management, organizational design, and workforce planning.</li><li>Develop and implement effective recruitment strategies for both senior-level and volume positions, ensuring timely hiring and smooth onboarding processes.</li><li>Support succession planning and talent pipeline development.</li><li>Compensation, Benefits &amp; Compliance</li><li>Analyze competitive market trends and implement effective compensation and benefits strategies.</li><li>Ensure compliance with all labor, immigration, and employment regulations.</li><li>Oversee payroll processes (internal and external) and ensure accurate and efficient HR administration.</li><li>Handle disciplinary procedures and legal matters with consistency and in alignment with company policies.</li></ul>&nbsp;HR Operations &amp; Leadership<ul><li>Lead and manage the HR team, ensuring efficient delivery of HR services including recruitment, payroll, and administration.</li><li>Plan and manage the annual HR budget, monitor personnel costs, and provide accurate reporting to local management and corporate headquarters.</li><li>Ensure full implementation of corporate and local HR policies and procedures.</li></ul>What we need :<ul><li>Proven work experience as a Human Resources Manager, preferably in the luxury hospitality industry. Good knowledge on the labor legislation.</li><li>Excellent communication, leadership skills and interpersonal skills.</li><li>Strong organizational and time management skills with the ability to manage multiple priorities.</li><li>Strong writing and record keeping ability for reports</li><li>Good computer and database skills</li><li>Demonstrated ability to handle sensitive information with discretion.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

Human Resources Manager

Execute and maintain HR administrative processes, including personnel file management, documentation, HRIS (Pylon) updates&nbsp;and support in recruitment and onboarding.Ensure data accuracy and integrity across HR systems and statutory platforms (e.g., Pylon, Ergani).Maintain proactive communication with new hires throughout pre-boarding and onboarding processes.Support the implementation of HR compliance policies, procedures, and participation in audits and risk assessments.Manage HR-related documentation and correspondence with external audits, local authorities, and public services, including sick and annual leave records.Collaborate cross-functionally (e.g., HR Accommodation Team) and assist in preparing HR compliance reports and metrics.What will you bring?Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or a related field; certifications in labor law, payroll, or compliance are a plus.0-3 years of experience in HR administration, preferably within structured or regulated environments.Knowledge of HR processes including onboarding, employee relations, payroll &amp; benefits administration, and personnel file management.Experience working with labor law and compliance documentation is appreciated.Proficiency in HRIS systems (ideally Pylon, SAP, or Meta4) and strong skills in Microsoft Office, especially Excel and Outlook.Fluent in English, with the ability to manage documentation and work effectively in corporate systems.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

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