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The Spa Receptionist plays a key role in providing exceptional guest service to spa guests. Responsible for managing the spa front desk, the receptionist facilitates smooth operations, handles inquiries, schedules appointments, and ensures guests have a memorable spa experience.Key Responsibilities:Guest Services:&nbsp;Greet and welcome spa guests in a friendly and professional manner.<ul><li>Provide information about available spa services, treatments, and packages.</li><li>Assist guests in selecting appropriate services based on their preferences and needs.</li><li>Handle inquiries and provide accurate information about spa facilities and policies.</li></ul>Appointment Scheduling:&nbsp;Schedule spa appointments efficiently, taking into consideration therapist availability and guest preferences.<ul><li>Coordinate with spa staff to ensure a seamless scheduling process.</li><li>Confirm appointments and provide reminders to guests as needed.</li></ul>Check-In and Check-Out:<ul><li>Manage the check-in and check-out process for spa guests.</li><li>Ensure accurate and timely processing of payments for spa services.</li><li>Maintain organized records of spa appointments and transactions.</li></ul>Guest Relations:<ul><li>Address guest concerns or issues promptly and professionally.</li><li>Seek feedback from guests to enhance the quality of services.</li><li>Build positive relationships with repeat spa guests.</li></ul>Administrative Tasks:<ul><li>Maintain an organized and tidy spa reception area.</li><li>Manage phone inquiries and direct calls to the appropriate staff.</li><li>Assist in maintaining inventory of spa products and supplies.</li></ul>Collaboration with Spa Staff:<ul><li>Communicate effectively with spa therapists and other staff members.</li><li>Coordinate special requests or requirements from guests with spa staff.</li></ul>Promotions and Sales:<ul><li>Inform guests about current promotions, discounts, and spa packages.</li><li>Actively promote spa services and upsell additional treatments when appropriate.</li></ul>Compliance and Policies:<ul><li>Ensure adherence to spa policies and procedures.</li><li>Stay informed about spa industry trends and updates.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree or equivalent.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with spa services and products.</li><li>Proficient in using spa management software or reservation systems.</li><li>Professional appearance and demeanor.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Spa Receptionist

The HR Manager supports the General Manager in all decisions relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality (through effective recruitment, development, and engagement of capable and motivated team members), Performance (through performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies &amp; procedures).&nbsp;Key Responsibilities:<ul><li>Talent Development &amp; Employee Engagement</li><li>Serve as a Talent Development Ambassador by actively promoting and implementing learning initiatives.</li><li>Identify and nurture talent across departments, supporting career progression and succession planning.</li><li>Conduct regular performance appraisals and ensure personalized development plans for team members.</li><li>Drive employee engagement through creative internal communication, events, and activities, ensuring proactive follow-up on engagement survey results.</li><li>Handle employee relations and grievance issues with professionalism, fairness, and discretion.</li></ul>&nbsp;HR Strategy &amp; Business Partnering<ul><li>Collaborate with the General Manager and leadership team to deliver strategic HR initiatives aligned with business objectives.</li><li>Provide coaching and guidance to department heads on people management, organizational design, and workforce planning.</li><li>Develop and implement effective recruitment strategies for both senior-level and volume positions, ensuring timely hiring and smooth onboarding processes.</li><li>Support succession planning and talent pipeline development.</li><li>Compensation, Benefits &amp; Compliance</li><li>Analyze competitive market trends and implement effective compensation and benefits strategies.</li><li>Ensure compliance with all labor, immigration, and employment regulations.</li><li>Oversee payroll processes (internal and external) and ensure accurate and efficient HR administration.</li><li>Handle disciplinary procedures and legal matters with consistency and in alignment with company policies.</li></ul>&nbsp;HR Operations &amp; Leadership<ul><li>Lead and manage the HR team, ensuring efficient delivery of HR services including recruitment, payroll, and administration.</li><li>Plan and manage the annual HR budget, monitor personnel costs, and provide accurate reporting to local management and corporate headquarters.</li><li>Ensure full implementation of corporate and local HR policies and procedures.</li></ul>What we need :<ul><li>Proven work experience as a Human Resources Manager, preferably in the luxury hospitality industry. Good knowledge on the labor legislation.</li><li>Excellent communication, leadership skills and interpersonal skills.</li><li>Strong organizational and time management skills with the ability to manage multiple priorities.</li><li>Strong writing and record keeping ability for reports</li><li>Good computer and database skills</li><li>Demonstrated ability to handle sensitive information with discretion.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

Human Resources Manager

A key role position in planning, organizing, and executing various events while also contributing to the overall sales strategy. The Events Manager will be responsible for creating memorable experiences that enhance our brand image and drive engagement with our target audience according to the strategy of the Director of Sales and Marketing.&nbsp;&nbsp;Key Responsibilities:Event Planning and Execution:<ul><li>Conceptualize, plan, and execute a variety of events, including conferences, weddings, anniversaries etc</li><li>Coordinate all aspects of events, from venue selection and logistics to vendor management and on-site coordination.</li><li>Ensure seamless execution of events, paying attention to details to provide a positive experience for attendees.</li><li>Post-Event Evaluation: Conduct post-event analysis, gather feedback from clients and attendees, review financial results, and hold debriefing meetings with staff to improve future events.</li></ul>Sales and Marketing:<ul><li>Marketing and sales: Assist with sales efforts, develop marketing plans to generate event revenue, and promote events..</li><li>Conducting Site Inspections and Tours: Greet potential clients and conduct professional tours of the hotel's event spaces and facilities, highlighting unique selling points to secure bookings.</li><li>Converting Inquiries into Bookings: Respond promptly to all customer inquiries and guide potential customers through the sales process to close deals and fill the hotel's event calendar.</li></ul>Operational:<ul><li>Client Consultation and Planning: Meet with clients to understand their event objectives, requirements, budget, and preferences (e.g., menu, decor, entertainment). Draft proposals and detailed event plans.</li><li>Logistics and Operations Management: Oversee all logistical aspects, including venue selection/setup, scheduling, coordinating catering, audiovisual needs, decor, and managing group room blocks/meeting space for assigned groups.</li></ul>On-site supervision: Oversee all on-site operations during events, including supervising staff like waiters and technical crews, and resolving any issues that arise.&nbsp;Qualifications:&nbsp;<ul><li>University Degree in Marketing or relevant field; master’s degree will be considered as an asset.</li><li>Minimum 3 years’ experience in relevant role, ideally in the Hospitality industry.</li><li>Team player and energetic attitude essential for this role</li><li>Familiarity with F&amp;B and Events concepts.</li><li>Proven ability to manage effectively, strong critical thinking and evaluation skills</li><li>Fluent in written and spoken English</li><li>Ability to travel as needed (driving license a must)</li><li>Third language will be considered a plus.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.&nbsp;

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spa receptionist

Miraggio Thermal Spa Resort

human resources manager

Miraggio Thermal Spa Resort

events manager

Miraggio Thermal Spa Resort

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