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As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.&nbsp;PURPOSE OF POSITION<ul><li>The Beverage Manager ensures the efficient operations of all bar lounges, bars, restaurants, special events and all Guest areas, where beverage service activities take place.</li><li>You are required to be hands on during peak service periods by ensuring that beverage operations, sanitation, environmental &amp; maintenance procedures are in line with the company’s policies and procedures, as well as to assist in the organization of duties, not directly related to the Beverage Department. It is your duty to monitor all system reports related to Beverage Services.</li><li>You are responsible for creating a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.</li></ul> YOUR RESPONSIBILITIES<ul><li>Liaise with the Restaurant Manager in order to compile &amp; supervise beverage sales made by the Restaurant Team; continuously monitor all reports related to sales, revenue, cost and inventory and present suggestions to the Hotel General Manager, if and/or when necessary.</li><li>Maintain &amp; control the ship’s Beverage Stock Holding and work closely with the Inventory Manager, for future orders; place durable orders as per the loading schedule; maintain durable par levels, at all times; oversee the opening &amp; closing of all Beverage outlets with proper manning and necessary mis en place; conduct daily menu presentations, in conjunction with the Executive Chef and Sommelier.</li><li>Assist the Hotel General Manager in the organization and execution of Bar/Lounge related ship functions and special events, and provide support in other functions, as required.</li><li>Organize, manage and motivate the Beverage Department, with particular focus on sales, promoting Viking’s Destination Beverage Package.</li><li>Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by applying safe working policies and procedures, according to all Public Health Policies, and ensuring that all equipment is sanitized and returned accordingly, after each use.</li><li>Participate in loadings and waste management; assign crew for dis-/embarkation and luggage duty.</li><li>Have an in-depth understanding of the working hours policies &amp; procedures; be familiar with crew contracts and work schedule hours/week, to maintain working hours paperwork and if necessary, correct entries for payroll.</li><li>Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback &amp; operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.</li><li>Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.</li><li>Provide the highest level of comfort and service to Guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation &amp; disembarkation, sea day activities &amp; other activities; personally follow up on all Guest complaints and report such incidents to the Hotel General Manager and Guest Log.</li><li>Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.</li><li>Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.</li><li>Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.</li><li>Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.</li><li>Ensure that all Human Resources related issues are handled properly and fairly, in line with Viking’s Policies, Procedures and Code of Conduct.</li><li>Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.</li><li>Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.</li><li>Positively contribute to achieving/succeeding Bar KPI goals (quality &amp; financial) for the Bar Department, have full knowledge about safety &amp; security procedures and can operate in line with all Public Health, Environmental and Safety &amp; Security Policies; participate in all training concerning onboard training, safety &amp; security, fire prevention, evacuation exercises as required by the company.</li></ul>This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.&nbsp;YOUR PROFILE<ul><li>A required minimum of 3 years’ experience as a Beverage Manager or similar position, within a premium brand hospitality and/or bar environment. Shipboard experience in the position is required.</li><li>Fluent in English - must have excellent English communication skills to clearly communicate to the Beverage Team and Guests.</li><li>Must have experience in leading multi-cultural teams and be flexible, stress resistant, and a committed team player.</li><li>Strong administration skills are required and must be proficient with PC based databases, spread sheets, and word processing systems.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies, team builder with exceptional work ethic, motivational skills, and coaching abilities.</li></ul> GUIDELINES AND REGULATIONS<ul><li>Implement Standard Operating Procedures &amp; STAR Service Standards within the department</li><li>Ensure appropriate appearance and clothing according to the updated Grooming Standards</li><li>The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment</li></ul>

OCEAN - Beverage Manager

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best, we always impress our Guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.&nbsp;PURPOSE OF POSITION<ul><li>The Laundry Staff ensures the day-to-day sorting of linen, according to company policies and procedures. &nbsp;</li><li>It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.</li></ul> YOUR RESPONSIBILITIES<ul><li>Sort all linen, on a daily basis.</li><li>Load and unload all washers and dryers, according to Viking’s Standard Operating Procedures (SOPs).</li><li>Handle the flat iron for all Laundry and fold towels, as required.</li><li>Monitor the iron roll pressure and steam supply.</li><li>Regularly clean dryer ducts and laundry area.</li><li>Report all laundry equipment damages and/or malfunctions to the Laundry Master.</li><li>Correctly handle cleaning products, materials and laundry equipment, separate &amp; remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.</li><li>Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.</li><li>Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation &amp; disembarkation, sea day activities &amp; other activities.</li><li>Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.</li><li>Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.</li><li>Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.</li><li>Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.</li><li>Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.</li><li>Have strong motivation to achieve the company goals and objectives (quality and financial) for the Laundry Department.</li><li>Have full knowledge about safety &amp; security procedures and can operate in line with all Public Health, Environmental and Safety &amp; Security Policies; participate in all training concerning onboard training, safety &amp; security, fire prevention, evacuation exercises as required by the company.</li><li>Assist in other departments and/or perform additional duties, upon instruction from supervisors.</li></ul>This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.&nbsp;YOUR PROFILE<ul><li>A required minimum of 1 years’ experience as a laundryman or similar position, within a laundry environment.</li><li>Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be flexible and stress resistant, team player, shows commitment.</li><li>Must demonstrate the basic ability to operate washers, dryers and a flat iron.</li><li>Must have an excellent knowledge of all Public Health Policies.</li></ul> GUIDELINES AND REGULATIONS<ul><li>Follow Standard Operating Procedures &amp; STAR Service Standards.</li><li>Ensure appropriate clothing and appearance according to Viking’s Image &amp; Uniform Standards.</li><li>The company reserves the right to change/extend this job description if necessary, at any point of time during his/her employment.</li></ul>&nbsp;

OCEAN - Laundry Staff

The Senior Hotel Manager (SHM) is part of the Viking River Cruises (VRC) Corporate team. The purpose of this role is to develop the position holder into a Corporate Operations Manager (COM) in the long term. The timeline of this development is dependent on the proficiency of the candidate and the needs of the company. Once completed, the COM is the main responsible manager for an operation consisting of approximately 10-16 upscale hotel ships. Together with a team of functional corporate managers reporting to them, the COM leads an entire regional area.&nbsp;During the first part of the talent development program you will partly act as Relief Hotel Manager onboard our river fleet in order to get familiar and acquainted with Viking, our standards and the different operations. In addition, you will be progressively involved in corporate tasks assigned by the Directors Onboard Operations. Among other tasks this could include participation in corporate meetings, conferences and leadership trainings, project assignments and taking over holiday relief periods from other COMs.&nbsp;In the second stage, the candidate will no longer act as a Hotel Manager, but will be fully integrated into the Corporate Team, with the goal of acting as a full holiday relief for all COMs in all operations, and to build up further experience.&nbsp;The talent development program outlined above is an indication, subject to business needs, and will be tailored together with the candidate depending on their individual professional experience and education. When acting as a Hotel Manager, the candidate will report to the respective COM. Otherwise, the reporting line is to the Directors Onboard Operations.&nbsp;WHAT YOU WILL DO AS SHMFollowing the talent development program:<ul><li>Manage the assigned operation, to ensure excellent guest satisfaction and smooth operations</li><li>Be responsible for ensuring the Guest Experience is aligned with the Company standard and procedures by conducting quality audits and reviews within the operation</li><li>Ensure the quality KPIs (key performance indicators) and NPS (net promoter score) targets are achieved as set by the Company</li><li>Be responsible for achieving the set onboard and shore excursion revenue targets</li><li>Be responsible for ensuring that the operation is run within the given cost and investment budget (F&amp;B, Rooms Division, Equipment, Furniture)</li><li>Support the onboard teams, and liaise with the Core Team members and the Basel Office as per need; participate in operational pilot projects as set by the office</li><li>Lead a Core Team of up to six members and ensuring an effective and efficient communication and collaborative teamwork</li><li>Conduct ship management performance evaluations – soft skills and performance (people) and quality reviews by using systems in place</li><li>Drive and take an active involvement in Talent Management regarding identification, retention, and development of current and future talent; train the onboard management as per need.</li><li>Execute deviation plans in case of need and take full responsibility in coordinating the tasks and duties of onboard and regional teams in ensuring guest satisfaction</li><li>Act as an official representative to local authorities in case of emergencies, according to corporate standards and escalation pathways</li><li>While acting as Hotel Manager tasks and duties are as referred in our Hotel Manager Job Description</li><li>Assist and support onboard teams to always stay in compliance on safety and hygiene procedures as defined both internally by the company as well as external bodies and organization</li></ul>&nbsp;WHY JOIN VIKING? &nbsp;Elevate Your Career &nbsp;<ul><li>Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: &nbsp;</li><li>Paid training program in skills and approach to premium hospitality services &nbsp;</li><li>On-the-job coaching to help you advance rapidly  &nbsp;</li><li>A lifelong network of hospitality professionals from many different countries &nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships &nbsp;</li></ul> &nbsp;On board our ship &nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members &nbsp;</li><li>Single crew cabin &nbsp;</li><li>Travel to/from the ship provided by Viking at season start and end</li><li>Dedicated crew areas and activities &nbsp;</li><li>Sundeck area for crew use  </li><li>Employee benefits &nbsp;</li><li>Paid vacation &nbsp;</li><li>Referral program &nbsp;</li><li>Loyalty bonuses </li></ul> ABOUT YOU&nbsp;Education and professional experience<ul><li>Graduated education within the hospitality industry, preferably bachelor level or above</li><li>Preferred advanced university degree in hotel management or business management</li><li>Minimum of 5 years of professional leadership experience in a hotel, cruise and/or tourism industry</li><li>Some corporate level management experience is preferred</li></ul>Soft skills<ul><li>Positive, open minded with can-do attitude and an innovative approach in problem solving</li><li>Strong guest-focus, exceptional service mindset</li><li>Experience with guests from our target group/demographics is a strong plus</li><li>Goal orientated, self-motivated and self-directed</li><li>Team player, with collaborative attitude</li><li>Open-minded and flexible with strong social and inter-cultural competencies</li></ul>Management &amp; Functional skills<ul><li>Excellent management, organization and communication skills</li><li>Able to work in a multi-faceted decision-making structure with different stakeholders across the organization</li><li>Experience in driving the implementation of projects and corporate initiatives</li><li>Ability to set up, communicate and execute detailed operation analytics</li></ul>Other skills &amp; requirements<ul><li>Professional appearance and demeanour</li><li>Excellent English skills (written &amp; verbal), other languages are an advantage but not a requirement</li><li>Must be able to work independently, and in a collaborative team environment, also remotely</li><li>Flexible and able to work extended and/or irregular hours including weekends</li><li>Able to travel extensively within the operational areas</li><li>Exceptional computer skills (Excel, Power Point, Word, Outlook)</li></ul> Applicants for this position need to be eligible to work in the EU without restriction.&nbsp;

RIVER - Senior Hotel Manager

Viking Expeditions is a new arm of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking Cruises. We are currently building two bespoke expedition vessels, designed to be the perfect platform for delivering expeditions. Each vessel operates a fleet of Milpro Mk5 zodiacs, two offshore 13m RIBs, two U-boat Worx Cruise 7 submersibles, and a fleet of kayaks. &nbsp;The vessels will also operate as credible, rigorous research platforms, with a 40sqm wet-lab onboard, a range of scientific instrumentation, and with resident field scientists year-round. &nbsp;Viking expeditions are partnering with a suite of academic institutions, notably Cambridge University’s Scott Polar Research Institute, US National Oceanic and Atmospheric Administration Great Lakes Environmental Research Laboratory (NOAA GLERL), Cornell Lab of Ornithology and the Norwegian Institute for Water Research (NIVA) to collaboratively deliver a comprehensive research program.  &nbsp;Our specialists hold a senior role on-board Viking’s expedition vessels and are key contributors to the delivery of Viking’s Enrichment Program by giving presentations, workshops and guiding interpretative walks and hikes on shore; and by mingling in guest areas on board, encouraging and facilitating an environment of informal education. &nbsp;Our specialists’ professional / academic research backgrounds will also, as appropriate, enhance our research program. &nbsp;&nbsp;&nbsp;YOUR RESPONSIBILITIES&nbsp;&nbsp;Professional Skills&nbsp;<ul><li>Strong leader, team player and an inspiration to others&nbsp;</li><li>&nbsp;Extensive experience in a specialized academic field &nbsp;</li><li>Fantastic communication skills, especially of technical information to interested non-specialists&nbsp;</li><li>Knowledgeable about expedition operations&nbsp;</li><li>Works well under pressure&nbsp;</li><li>Smart, presentable, friendly and excellent people skills&nbsp;</li><li>Good computer &amp; Microsoft Office experience (Excel, Word, PowerPoint, etc)&nbsp;</li><li>English speaking and writing to a high standard&nbsp;</li></ul>&nbsp;&nbsp;General Duties&nbsp;<ul><li>Prepare and conduct formal enrichment&nbsp;lectures, “Ted-x style” talks and informal workshops&nbsp;&nbsp;</li><li>Lead walks, hikes or drive zodiacs as per instructed by the Assistant Expedition Leader&nbsp;</li><li>During off-ship activities, act as an interpretative guide, engaging guests and enhancing their experience&nbsp;</li><li>Socialize and be visible in guest areas as often as possible&nbsp;</li></ul><ul><li>When assigned, write a short blurb reflecting the day’s experiences&nbsp;for marketing or other purposes&nbsp;</li><li>Assist with embarkation and disembarkation duties as necessary&nbsp;</li><li>Assist in any other general duties assigned by the Expedition Admin Team&nbsp;</li><li>Be a role model by leading by example.&nbsp;</li></ul>&nbsp;Mindset and Values&nbsp;<ul><li>Be well groomed and of professional personality and focused on delivering 100% satisfaction&nbsp;</li><li>Enthusiastic and proactive, loves to share his/her knowledge&nbsp;</li><li>Operationally disciplined, able to rigorously ensure all Viking SOPs are followed &nbsp;</li><li>Adhere to schedules, always setting good standards and an example to colleagues &nbsp;</li></ul>&nbsp;Communication &amp; Coordination&nbsp;<ul><li>Report to the&nbsp;Expedition Program Coordinator&nbsp;</li></ul>&nbsp;Your profile&nbsp;<ul><li>Previous experience in a similar role or relevant experience lecturing&nbsp;</li><li>demonstrated experience in the Expedition Cruise Industry - advantageous&nbsp;</li><li>Successful in your field of expertise&nbsp;</li><li>Established track record of scientific publications - advantageous&nbsp;</li><li>Good administration and organization&nbsp;</li><li>Proactive problem solving&nbsp;</li><li>Teamwork and good communication&nbsp;</li><li>Well organized, efficient and positive&nbsp;</li><li>Understand guest needs&nbsp;</li><li>Proactive in upholding Viking standards of excellence&nbsp;</li><li>Marine Radio Operator’s VHF license or equivalent&nbsp;</li><li>Small boat license (RYA Powerboat level 2 or equivalent) – Advantageous&nbsp;</li></ul>&nbsp;Guidelines and Regulations&nbsp;<ul><li>Implement Standard Operating Procedures &amp; STAR Service Standards within the department.&nbsp;</li><li>Ensure appropriate appearance and clothing according to the updated Grooming Standards.&nbsp;</li><li>For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO/AECO.&nbsp;&nbsp;</li></ul><ul><li>The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.&nbsp;</li></ul>&nbsp;

EXPEDITION - Specialist in Antarctic Geology / Glaciology

Viking Expeditions is a new arm of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking Cruises. We are currently building two bespoke expedition vessels, designed to be the perfect platform for delivering expeditions. Each vessel operates a fleet of Milpro Mk5 zodiacs, two offshore 13m RIBs, two U-boat Worx Cruise 7 submersibles, and a fleet of kayaks. &nbsp;The vessels will also operate as credible, rigorous research platforms, with a 40sqm wet-lab onboard, a range of scientific instrumentation, and with resident field scientists year-round. &nbsp;Viking expeditions are partnering with a suite of academic institutions, notably Cambridge University’s Scott Polar Research Institute, US National Oceanic and Atmospheric Administration Great Lakes Environmental Research Laboratory (NOAA GLERL), Cornell Lab of Ornithology and the Norwegian Institute for Water Research (NIVA) to collaboratively deliver a comprehensive research program.  Our specialists hold a senior role on-board Viking’s expedition vessels and are key contributors to the delivery of Viking’s Enrichment Program by giving presentations, workshops and guiding interpretative walks and hikes on shore; and by mingling in guest areas on board, encouraging and facilitating an environment of informal education. &nbsp;Our specialists’ professional / academic research backgrounds will also, as appropriate, enhance our research program. &nbsp;&nbsp;&nbsp;YOUR RESPONSIBILITIES&nbsp;&nbsp;Professional Skills&nbsp;<ul><li>Strong leader, team player and an inspiration to others&nbsp;</li><li>&nbsp;Extensive experience in a specialized academic field &nbsp;</li><li>Fantastic communication skills, especially of technical information to interested non-specialists&nbsp;</li><li>Knowledgeable about expedition operations&nbsp;</li><li>Works well under pressure&nbsp;</li><li>Smart, presentable, friendly and excellent people skills&nbsp;</li><li>Good computer &amp; Microsoft Office experience (Excel, Word, PowerPoint, etc)&nbsp;</li><li>English speaking and writing to a high standard&nbsp;</li></ul>&nbsp;&nbsp;General Duties&nbsp;<ul><li>Prepare and conduct formal enrichment&nbsp;lectures, “Ted-x style” talks and informal workshops&nbsp;&nbsp;</li><li>Lead walks, hikes or drive zodiacs as per instructed by the Assistant Expedition Leader&nbsp;</li><li>During off-ship activities, act as an interpretative guide, engaging guests and enhancing their experience&nbsp;</li><li>Socialize and be visible in guest areas as often as possible&nbsp;</li></ul><ul><li>When assigned, write a short blurb reflecting the day’s experiences&nbsp;for marketing or other purposes&nbsp;</li><li>Assist with embarkation and disembarkation duties as necessary&nbsp;</li><li>Assist in any other general duties assigned by the Expedition Admin Team&nbsp;</li><li>Be a role model by leading by example.&nbsp;</li></ul>&nbsp;Mindset and Values&nbsp;<ul><li>Be well groomed and of professional personality and focused on delivering 100% satisfaction&nbsp;</li><li>Enthusiastic and proactive, loves to share his/her knowledge&nbsp;</li><li>Operationally disciplined, able to rigorously ensure all Viking SOPs are followed &nbsp;</li><li>Adhere to schedules, always setting good standards and an example to colleagues &nbsp;</li></ul>&nbsp;Communication &amp; Coordination&nbsp;<ul><li>Report to the&nbsp;Expedition Program Coordinator&nbsp;</li></ul>&nbsp;Your profile&nbsp;<ul><li>Previous experience in a similar role or relevant experience lecturing&nbsp;</li><li>demonstrated experience in the Expedition Cruise Industry - advantageous&nbsp;</li><li>Successful in your field of expertise&nbsp;</li><li>Established track record of scientific publications - advantageous&nbsp;</li><li>Good administration and organization&nbsp;</li><li>Proactive problem solving&nbsp;</li><li>Teamwork and good communication&nbsp;</li><li>Well organized, efficient and positive&nbsp;</li><li>Understand guest needs&nbsp;</li><li>Proactive in upholding Viking standards of excellence&nbsp;</li><li>Marine Radio Operator’s VHF license or equivalent&nbsp;</li><li>Small boat license (RYA Powerboat level 2 or equivalent) – Advantageous&nbsp;</li></ul>&nbsp;Guidelines and Regulations&nbsp;<ul><li>Implement Standard Operating Procedures &amp; STAR Service Standards within the department.&nbsp;</li><li>Ensure appropriate appearance and clothing according to the updated Grooming Standards.&nbsp;</li><li>For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO/AECO.&nbsp;&nbsp;</li></ul><ul><li>The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.&nbsp;</li></ul>

EXPEDITION - Specialist in Polar History

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.&nbsp;PURPOSE OF POSITION<ul><li>The Head Waiter assists the Restaurant Manager to ensure efficient&nbsp;food and beverage (F&amp;B) operations and maintains productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards.</li><li>You are required to be self-motivated and run outlets independently, continuously making the effort to coach and develop the Restaurant Team.</li><li>It is your responsibility to create a friendly, guest-orientated service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.</li></ul> YOUR RESPONSIBILITIES<ul><li>Plan, schedule and assign staff to their relevant sections, accordingly; assist the Restaurant Manager with conducting daily menu presentations and organizing &amp; executing F&amp;B related ship functions and special events; greet and welcome Guests and check on their well-being, while on duty.</li><li>Manage and control Guest reservations and seating, when instructed; communicate Guest allergies and special needs to relevant parties.</li><li>Ensure professional and efficient communication with the Executive Chef, Galley Team and Bar Team.</li><li>Conduct accurate monthly inventory’s and assist the Restaurant Manager with creating durable orders.</li><li>Work within set restaurant-cost budgets; manage tasks related to inventory; conduct stock takes.</li><li>Manage and control Restaurant Pest Management Logs in accordance with all Public Health Policies.</li><li>In conjunction with the Restaurant Supervisor, regularly update the Restaurant Manager about the performance of the Restaurant Team; identify opportunities to improve service delivery in accordance with Viking’s STAR Service Standards, by incorporating feedback from the Restaurant Team.</li><li>Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by applying safe working policies and procedures, according to all Public Health Policies, and ensuring that all equipment is sanitized and returned accordingly, after each use.</li><li>Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.</li><li>Plan, schedule and assign staff&nbsp;to their relevant sections, accordingly;&nbsp;monitor the Time &amp; Attendance&nbsp;System, in accordance to Maritime Labor Convention (MLC) 2006.&nbsp;&nbsp;</li><li>Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback &amp; operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.</li><li>Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.</li><li>Provide the highest level of comfort and service to Guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation &amp; disembarkation, sea day activities &amp; other activities.</li><li>Identify potential STARS, and assist, train &amp; lead them to success; implement and motivate a culture off ownership &amp; responsibility and provide the necessary guidance/training and information to the Restaurant Team, in accordance with company standards and operational needs.</li><li>Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.</li><li>Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.</li><li>Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.</li><li>Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.</li><li>Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.</li><li>Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.</li><li>Positively contribute to achieving/succeeding Restaurant KPI goals (quality &amp; financial) for the Restaurant Department; have full knowledge about safety &amp; security procedures and can operate in line with all Public Health, Environmental and Safety &amp; Security Policies; participate in all training concerning onboard training, safety &amp; security, fire prevention, evacuation exercises as required by the company.</li></ul>This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you. YOUR PROFILE<ul><li>A required minimum 2 years’ experience as a Head Waiter, Assistant Maitre’d, or similar position, within a premium brand hospitality environment. Shipboard experience in the position is required.</li><li>Must be a minimum age of twenty-one (21) years old; physically fit and in good health.</li><li>Fluent in English - must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests.</li><li>Must have experience in leading multi-cultural teams and be flexible, stress resistant, and a hands-on team player.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with in-depth knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.</li></ul> GUIDELINES AND REGULATIONS<ul><li>Implement Standard Operating Procedures &amp; STAR Service Standards within the department.</li><li>Ensure appropriate appearance and clothing according to the updated Grooming Standards.</li><li>The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.</li></ul>

OCEAN - Head Waiter

ROLE OVERVIEW<ul><li>Part of our Galley team on our Ocean vessels, the Executive Chef ensures the efficient operations of all food production areas, by consistently analyzing the food production quality &amp; cost, keeping within budget and monitoring time management.</li><li>The Executive Chef reports to Hotel General Manager.</li></ul>&nbsp;YOUR RESPONSIBILITIES<ul><li>Work within set food-cost budgets and follow the portion control chart accordingly and adjust food requisitions to avoid any possible overproduction.</li><li>Share the overall responsibility of all food orders &amp; consumption with the Inventory Manager in terms of Guest count, itinerary, availability &amp; usage.</li><li>Constantly strive to upgrade the food quality and presentation, host Kitchen Table events and cooking demonstrations; make use of culinary check lists on a frequent basis.</li><li>Maintain direct communication with the Inventory Manager for provision related matters - slow and non-moving item lists, inventory, standard products, maintaining par levels, first in first out (FIFO).</li><li>Ensure the maintenance and upkeep of all Galley equipment by overseeing the Annual Galley Equipment Budget Projection and documenting &amp; reporting any damages/malfunctions to all relevant parties; and ordering, receiving, issuing &amp; maintaining par levels, for the equipment store.</li><li>Ensure that all menus, recipes, methods and specifications are adhered to, and spot-check all venues serving food on a daily basis to ensure that all food outlets &amp; displays are in line with the quality &amp; cleanliness of Viking’s Standards and all Public Health Policies.</li><li>Regularly inspect Galley areas in conjunction with the Public Health Officer and Kitchen Steward, to ensure a clean and safe workplace.</li><li>Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; meet with Team Leaders on a daily basis.</li></ul> WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp; Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp;</li></ul> On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp;</li></ul> Employee benefits&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Tax-free salary</li></ul> YOUR PROFILE<ul><li>Must have shipboard or premium hospitality experience with at least 2 - 3 years in the same role; advanced culinary skills are required</li><li>Fluent in English - must have excellent English communication skills to clearly interpret and orate documents, such as menus and recipes. The ability to speak additional languages is an advantage.</li><li>Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with a proven and comprehensive knowledge of all Public Health and Sanitary Policies, team builder with exceptional work ethic, motivational skills, and coaching abilities.</li><li>Must be at least twenty-one (21) years old, able to physically handle 50+ lbs. (30KGs) on a daily basis, and work a minimum of eleven hours a day, seven days a week. Previous cruise industry experience is an advantage.</li></ul> APPLICATION AND JOB RELEVANT INFORMATION Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times.&nbsp;Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.&nbsp;&nbsp;For further information, please&nbsp;contact our recruiting team.

OCEAN - Executive Chef

Part of our Hotel Administration team on our Ocean vessels, the Hotel General Manager manages the entire Hotel Operation, this includes coordinating and leadingthe Hotel Department Heads onboard. Set the standard among the team and ensure that all crew delivers service, in accordance with Viking’s STAR Service Standard. The Hotel General Manager reports to Director Hotel Operations.&nbsp;YOUR RESPONSIBILITIES<ul><li>Plan and oversee the entire Hotel operation on board the ship Entertainment/Shop’s/Concessionaire’s/Food and Beverage (F&amp;B) events. Liaise between Deck and Engine departments.</li><li>Plan, and manage cruise layouts together with respective Department Heads and ensure that execution is accurate and efficient, in line with Viking’s Star Service Standards.</li><li>Oversee the management and control of sales of shore excursions, future cruises and tour dispatches. Verify revenue reports vs target.</li><li>Ensure cost control and adhere to set budgets by overseeing the entire ship’s on-board finances. This includes but not limited to inventories, forecasts, purchase orders and the ship’s accounts.</li><li>Demonstrate visible leadership and interact with guests and crew alike, in accordance with Viking’s STAR Service Standard.</li><li>Work closely with Department Heads and purchasing to ensure that sufficient amounts of product and stock are available onboard at all times and ensure that produce and stock are in line with given targets and guest count.</li><li>Provide competent leadership to all direct reports and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback and operational updates.</li><li>Maintain ongoing communication with corporate partners.</li></ul>&nbsp;WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp;Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp;</li><li>&nbsp;</li></ul>On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp;</li><li>&nbsp;</li></ul>Employee benefits&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Tax-free salary</li></ul> YOUR PROFILE<ul><li>A required minimum of 5 years’ experience as a Hotel General Manager with a strong focus on cost and revenue, as well as a hands-on approach to operations.</li><li>Previous shipboard experience is a must.</li><li>Must have had exposure to financial analysis and budgeting.</li><li>Impeccable English - must be able to address any kind of information in an exemplary manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.</li><li>Must have hands-on experience in leading multi-cultural teams; flexible, stress resistant, committed team player, with a focus on employee relations and development.</li><li>Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.</li><li>Guest&nbsp;and Crew&nbsp;focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies, team builder with exceptional work ethic, motivational skills, and coaching abilities.</li></ul>

OCEAN - Hotel General Manager

Part of our Galley team on our River vessels, the Sous Chef ensures outstanding food quality, supports budget goals, creates guest-oriented culture to increase revenue and profitability in Viking Cruises.. The Sous Chef reports to Executive Chef. &nbsp; &nbsp;&nbsp;WHAT YOU WILL DO ON BOARD&nbsp;<ul><li>Prepare and distribute daily meals for guests and crew&nbsp;</li><li>Ensure compliance with food safety and cleanliness standards&nbsp;</li><li>Assist with ordering food supplies within budget&nbsp;</li><li>Supervise, train, and motivate galley team&nbsp;</li><li>Conduct stock takes and inventory management&nbsp;</li><li>Support Executive Chef in departmental meetings and onboard training programs&nbsp;</li></ul>&nbsp;WHY JOIN VIKING? &nbsp;&nbsp;Elevate Your Career &nbsp; Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: &nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services &nbsp;</li><li>On-the-job coaching to help you advance rapidly  &nbsp;</li><li>A lifelong network of hospitality professionals from many different countries &nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships &nbsp;</li></ul> &nbsp;On board our ship &nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members &nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate). &nbsp;</li><li>Travel to/from the ship provided by Viking &nbsp;</li><li>Dedicated crew areas and activities &nbsp;</li><li>Sundeck area for crew use  &nbsp;</li></ul>&nbsp;Employee benefits &nbsp;<ul><li>Paid vacation &nbsp;</li><li>Referral program &nbsp;</li><li>Loyalty bonuses &nbsp;</li><li>No immediate tax deduction – potential for tax-free salary, depending on nationality &nbsp;</li></ul>&nbsp;ABOUT YOU&nbsp;<ul><li>Culinary school graduation required, hospitality degree preferred&nbsp;</li><li>Minimum of 3 years experience in upscale cruise or hotel industry, 1 year in similar position&nbsp;</li><li>Fluent in English with excellent oral communication skills&nbsp;</li><li>Maintains confidentiality and impeccable hygiene standards&nbsp;</li><li>Flexible, team player, guest-focused with a positive and professional demeanor. &nbsp;</li></ul>&nbsp;

RIVER - Sous Chef

Part of our Housekeeping team on our River vessels, the Trainee Stateroom Steward/ess will be learning more about the position and what it is like to work onboard one of our river ships. Training program can be completed in 2-5 weeks. Upon completion, Viking will consider you for the position for which you were trained. The Trainee Stateroom Steward/ess reports to Functional Trainer. &nbsp;&nbsp;&nbsp;WHAT YOU WILL DO ON BOARD&nbsp;<ul><li>Learn how to clean rooms and public areas according to the company standards &nbsp;</li><li>Learn how to work in a laundry according to the company standards &nbsp;</li><li>Attend practical and theoretical assignments&nbsp;</li><li>Complete assignments online and in class &nbsp;</li></ul>&nbsp;WHY JOIN VIKING? &nbsp;&nbsp;Elevate Your Career &nbsp;Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: &nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services &nbsp;</li><li>On-the-job coaching to help you advance rapidly  &nbsp;</li><li>A lifelong network of hospitality professionals from many different countries &nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships &nbsp;</li></ul> &nbsp;On board our ship &nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members &nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate). &nbsp;</li><li>Travel to/from the ship provided by Viking &nbsp;</li><li>Dedicated crew areas and activities &nbsp;</li><li>Sundeck area for crew use  &nbsp;</li><li>Employee benefits &nbsp;</li><li>Paid vacation &nbsp;</li><li>Referral program &nbsp;</li><li>Loyalty bonuses &nbsp;</li><li>No immediate tax deduction – potential for tax-free salary, depending on nationality &nbsp;</li></ul>&nbsp;ABOUT YOU&nbsp;<ul><li>English knowledge (B1)&nbsp;</li><li>Prior hospitality experience (internship) in Housekeeping&nbsp;</li><li>Smiley, open-minded, passionate, and warm personality&nbsp;</li><li>Eager to learn&nbsp;</li><li>Able to deal with physical workload&nbsp;</li><li>Able to deal with a high level of stress&nbsp;</li></ul>

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