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Aoristou

FullTime

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Customer Service Representative to manage customer accounts and provide excellent support throughout the order and communication process. The ideal candidate must have strong English language skills, solid knowledge of Excel, and excellent written and verbal communication abilities. Additional knowledge of ERP systems will be evaluated. &nbsp;Key Responsibility AreasHandle communication with export customers via email and phoneProcess and follow up on customer orders and inquiriesMaintain accurate customer records and reportsCoordinate with internal departments to ensure timely order fulfillmentProvide professional and efficient customer supportPrepare and update sales and shipment documentationBuild and maintain positive customer relationshipsAchieving assigned quarterly sales goalsCommunicate new products and innovation Reporting sales progress, maintaining sales records on daily, weekly, and monthly basis, to include sales call reports, weekly preview reports, expense reports, and other reports as directed by the managementSet yourself apartYou possess the following qualifications, background and abilities:<ul><li>College business or related field degree</li><li>Professional inside sales or/and customer service experience strongly preferred</li><li>Positive, enthusiastic and energetic</li><li>Strong negotiation skills and written and verbal communication skills</li><li>Conflict resolution and problem solving skills</li><li>Ability to thrive in a team environment required</li><li>Fluent in English</li></ul>

Customer Service Assistant

What You'll Do:<ul><li>Work closely with Product Owners, DevOps Engineers, SW Engineers and Software Architects as part of an agile team</li><li>Deliver high quality software with demanding non-functional requirements (throughput, availability, response time)</li><li>Explore new technologies and make suggestions for implementation and improvements</li></ul> Required Skills:<ul><li>Basic knowledge in Java 17+ and an eagerness to learn more about backend development using Spring Boot and Spring Cloud</li><li>Introductory experience with Docker and Kubernetes, or a strong willingness to learn containerization and orchestration tools</li><li>Familiarity with the principles of RESTful services and JSON</li><li>An understanding of message brokers, with a focus on Kafka, is beneficial</li><li>Some exposure to Python or a strong interest in developing Python programming skills</li><li>An enthusiasm for learning about Microservices architecture and its implementation</li><li>&nbsp;</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li><li>&nbsp;</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li><li>&nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul> Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li><li>&nbsp;</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us.</li></ul>

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