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Chubb is looking for a&nbsp;Head of Engineering&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Key Responsibilities&nbsp;1.Technology Strategy &amp; Vision:<ul><li>Develop comprehensive technology strategy that supports Chubb's business objectives at both the country and regional levels.</li><li>Identify and evaluate emerging technologies and trends, assessing their potential impact and relevance to the business.</li><li>Evaluate and adopt technologies that enhance scalability, security and maintainability.</li><li>Foster a culture of innovation and experimentation, encouraging the exploration of new ideas and technologies.</li></ul>&nbsp;2.Architecture &amp; System Design<ul><li>Define and enforce scalable and secure architectural patterns (e. g. microservices, event-driven architecture)</li><li>Oversee data architecture for high availability, integrity and compliance&nbsp;</li><li>Review key technical decisions and ensure alignment across teams</li><li>Experience in architecting for Cloud and building high throughput, low latency systems</li><li>Experience in patterns of legacy modernization</li></ul>&nbsp;3.Business Delivery &amp; Execution:<ul><li>Oversee the successful delivery of technology solutions that support business objectives across various countries and regions.</li><li>Collaborate with business stakeholders to understand their needs, translate them into technical requirements, and ensure timely and high-quality delivery.</li><li>Foster strong partnerships with project management and delivery teams, providing technical guidance and support throughout the project lifecycle.</li><li>Adopt, develop and implement appropriate KPI/OKR to understand how the technology organization is progressing in effectiveness and productivity.</li></ul>&nbsp;4.Technical Excellence<ul><li>Implement best practices in coding, testing, and deployment, emphasizing continuous integration and continuous deployment (CI/CD) pipelines.</li><li>Designing, development, and implementation of scalable solutions and platforms, ensuring robust architecture and seamless integration across services.&nbsp;</li><li>Drive engineering initiatives that enhance functionality, performance, and security, enabling rapid deployment and iterative development processes</li><li>Familiarity with test automation frameworks&nbsp;</li><li>Hand-on experience implementing SRE and adopting it in an enterprise&nbsp;</li></ul>&nbsp;5.Innovation &amp; Technical Leadership<ul><li>Utilize AI to enhance decision-making processes, boost developer productivity, and foster innovative solutions throughout the organization.</li><li>Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation.</li><li>Ensure the organization remains competitive in the digital landscape by leveraging new technologies and methodologies</li></ul>&nbsp;6.Talent Management &amp; Development:<ul><li>Attract, retain, and develop top technology talent, fostering a culture of technical excellence and continuous learning.</li><li>Build high-performing engineering teams, providing mentorship, coaching, and career development opportunities.</li><li>Establish performance metrics and conduct regular evaluations to ensure individual and team success.</li></ul>&nbsp;7.Vendor &amp; Partner Management:<ul><li>Manage relationships with key technology vendors and partners, ensuring they deliver value and support the organization's strategic goals.</li><li>Evaluate and select technology solutions that align with the platform architecture and business requirements.&nbsp;</li><li>Negotiate contracts and manage vendor performance to ensure optimal outcomes.</li></ul> QualificationsSkills and Qualifications&nbsp;<ul><li>Proven experience as a senior technology leader, ideally in a technology-driven or digital-first company.</li><li>Strong background in digital strategy, product development, and innovation.</li><li>Technical Expertise: Deep understanding of software development, system architecture, network infrastructure, cybersecurity, and emerging technologies.</li><li>Experience with Cloud Computing: Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and services.</li><li>Data Management: Knowledge in data analytics, data storage solutions, and database management.</li><li>DevOps and Agile Methodologies: Understanding of software development methodologies, agile practices, and how to implement DevOps principles.</li><li>Extensive experience with data analytics, machine learning, AI, and emerging technologies.</li><li>Strong leadership and team management skills, with a proven ability to inspire and mentor teams.</li><li>Ability to work collaboratively with executives and stakeholders across all business functions.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Bachelor’s degree in Computer Science, Business, or a related field (Master’s degree preferred).</li><li>Prior experience with legacy modernization and SRE for enterprise</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a highly competitive salary package, annual performance based bonus, equity participation, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

Head of Engineering

Chubb is looking for a&nbsp;Java Software Engineer&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Contribute to the development and launch of solutions across the Domain and/or Platform, assisting in defining product features, building system architecture, and championing best practices for a quality product.&nbsp;</li><li>Collaborate with business stakeholders to translate their requirements into technical stories and software solutions.&nbsp;</li><li>Participate in solutioning and estimation activities for upcoming opportunities.&nbsp;</li><li>Work with a team of software developers to build high-quality software solutions that align with architecture guidelines.&nbsp;</li><li>Support technical solutioning and troubleshooting, collaborating closely with Tech Leads and Squads.</li><li>Collaborate with Platform teams to improve pluggable and reusable ingestion components.&nbsp;</li><li>Assist in the development of an analysis and design methodology, ensuring an agile implementation process that adheres to established standards and release cycles.&nbsp;</li></ul> QualificationsQualifications:<ul><li>Education in business, data, engineering, mathematics or information management.&nbsp;</li><li>2+ years of a data science, technology or insurance domain experience or a combination of both.</li><li>Experience developing software/automation solutions using Java&nbsp;(Spring MVC, Spring Boot).</li><li>Good SQL and familiarity with relational databases.</li><li>Exposure to DevOps, CI/CD (Jenkins, Jira, Terraform, Ansible, docker etc.).</li><li>Comfort in a dynamic and fast-moving work environment.</li><li>Excellent verbal, written &amp; interpersonal communication skills.&nbsp;</li><li>Proven ability as a structured, logical thinker.</li><li>Bonus points for experience in:&nbsp;</li><li>Informatica&nbsp;</li><li>Selenium&nbsp;</li><li>Databricks&nbsp;</li><li>Machine Learning&nbsp;</li><li>Spark&nbsp;</li><li>Familiarity with web technologies (Angular, React, Nodejs, JS, HTML etc.).&nbsp;</li><li>Insurance domain or financial services in general.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.

Java Software Engineer

Chubb is looking for a&nbsp;IT Business Analyst&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Perform Business Analysis of work in the CGM IT team (specifically for Enhancements projects and Application Support).&nbsp;</li><li>Own the end-to-end delivery of requirements.&nbsp;</li><li>Systematically document requirements for system change.&nbsp;</li><li> Work with the Business representatives, Project Managers, Architects, Developers, and Testers in the delivery of documented requirements.&nbsp;</li><li> Provide systems analysis for the resolution of business problems.&nbsp;</li><li> Work closely with the rest of the CGM IT team in the delivery of the team workload.&nbsp;</li><li>To identify areas of opportunity within the CGM IT team for enhancing overall effectiveness and quality, and to propose initiatives to address these.&nbsp;</li><li>Τo mentor and coach others within the team.&nbsp;</li></ul> QualificationsQualifications:<ul><li>3+ years of experience as a Business Analyst in an IT environment.&nbsp;</li><li> A depth and breadth of experience in formal business analysis techniques/methods including traditional Waterfall and Agile methods.&nbsp;</li><li>Experience of owning the definition of requirements for a projects and owning the end to end delivery through to Go Live.&nbsp;</li><li>Experience of providing analysis for application support purposes for a set of applications&nbsp;</li><li>Business Analysis skills and techniques.&nbsp;</li><li>Software Delivery Lifecycle.&nbsp;</li><li>Requirements Management and Traceability.</li><li>Insurance and London Markets expertise (desirable but not essential).&nbsp;</li><li>Team working and stakeholder management.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.

IT Business Analyst

Chubb is looking for an Associate Application Support professional to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Reporting to the PRS IT System Manager, work within the PRS Application Support Team to deliver Incident, Problem and Service Request ticket resolutions within agreed SLAs for Level 1.5, Level 2 and Level 3 Application Support.</li><li>Complete and publish RCA (Root Cause Analysis) reports for all P1 and P2 Incidents on CGM systems.</li><li>Make code changes for any problem tickets identified in SQL or Power Builder&nbsp;</li><li>Manage and run regular and routine system jobs and processes to support the BAU business operation.</li><li>Manage and run BAU system jobs and processes for mandatory regulatory reporting.</li><li>Automate the running and maintenance of manual system jobs and processes.</li><li>Build and maintain strong relationships with vendors and other Chubb teams to be able to provide effective and efficient Application Support</li><li>Liaise with Third Party Software Suppliers</li></ul> QualificationsQualifications:<ul><li>The Candidate should have a 1 to 2 years of enterprise PowerBuilder experience.</li><li>Ability to Analyze the requirement.</li><li>Experience in Client Server Application.</li><li>Ability to investigate and debug PB Applications.</li><li>Good knowledge in T SQL.</li><li>Development experience of Java.</li><li>A depth and breadth of experience in leading the successful delivery of structured and best practice Application Support to formal SLAs.&nbsp;</li><li>Strong personal drive and initiative to deliver successfully with minimal direction.</li><li>Strong relationship building, team working and stakeholder management skills.</li><li>Experience continually innovating, transforming, and improving cost and delivery efficiency.</li><li>Proficiency in MS SQL Server (Integrated Services, Reporting Services &amp; Analysis Services), MS Access and Excel.</li></ul>Desired Qualifications:<ul><li>Financial sector experience, preferably insurance.</li><li>Database schema design/tuning experience including tables, views, stored procedures etc., using</li><li>Microsoft SQL Server or similar</li><li>Qualifications: degree level or equivalent&nbsp;</li><li>ITIL qualifications would be useful</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our ground-breaking senior mentors.

Associate Application Support

Chubb is looking for a&nbsp;Senior Java Software Engineer&nbsp;to join our team. Insurance domain knowledge preferred but not required. Must demonstrate end-to-end understanding of SDLC methodologies with experience in Implementing code for products, frameworks &amp; platforms. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities<ul><li>Strong technical skills and demonstrated ability to quickly learn and adapt to and use innovative technologies.</li><li>Demonstrated analytical and problem-solving skills including experience analyzing business problems, identifying solutions and driving the team to the solution.</li><li>Excellent Verbal and Written Communication skills (in Greek and English) including meeting facilitation, experience communicating and presenting solutions for business problems to business stakeholders and ability to interact with various cross-functional teams.&nbsp;</li><li>Leadership experience in guiding and mentoring teams is preferred.&nbsp;</li><li>Experience with multitasking and to function efficiently in a high volume, elevated risk and fast paced environment.&nbsp;</li><li>Self-starter requiring minimal oversight to achieve defined goals.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree in Computer Science, Engineering or equivalent experience.&nbsp;</li><li>6+ years of software development. Strong proficiency in back-end technologies.&nbsp;</li><li>3+ years of Java Spring Boot or/and Quarkus experience implementing frameworks.&nbsp;</li><li>2+ years’ working knowledge of database technologies such as SQL Server, DB2 or MongoDB (NoSQL DB) with experience in writing complex queries, creating/modifying stored procedures, functions, and views.</li><li>Proficiency in unit testing and functional testing frameworks such as JUnit or NUnit.&nbsp;</li><li>Proficiency with cloud platforms such as Azure and AWS, along with a good understanding of databases, caching, and message queues.</li><li>Strong understanding of software design patterns, architecture best practices, and code development principles.&nbsp;</li><li>Understanding and experience with Behavior-Driven Development (BDD) and Test-Driven Development (TDD) methodologies.&nbsp;</li><li>Working experience with code versioning tools (such as Git/GitHub), Web services, Restful APIs and JSON.&nbsp;</li><li>Strong competency in Object-Oriented Programming and Design thinking&nbsp;</li><li>Knowledge of DevOps practices such as Continuous Integration and Continuous Deployment using tools like Jenkins and Docker.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Senior Java Software Engineer

Chubb is looking for an&nbsp;UC Operations Engineer&nbsp;to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.Responsibilities&nbsp;<ul><li>Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.&nbsp;</li><li>Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.&nbsp;</li><li>Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).&nbsp;</li><li>Provide escalation support for L2 operations team.&nbsp;</li><li>Create operational documentation of new solutions.&nbsp;</li><li>Assist in managing vendor partners to ensure SLA’s are being met.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree, or equivalent experience.&nbsp;</li><li>4+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).&nbsp;</li><li>Professional level certifications (CCNP-Collaboration or higher).&nbsp;</li><li>Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.&nbsp;</li><li>Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.&nbsp;</li><li>Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.&nbsp;</li><li>Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.&nbsp;</li><li>Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).&nbsp;</li><li>Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).&nbsp;</li><li>Experience with project management methodologies (Agile, SDLC, DevOps etc.).&nbsp;</li><li>Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.&nbsp;</li><li>Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

UC Operations Engineer

Chubb is looking for a&nbsp;Senior UC Operations Engineer&nbsp;to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.Responsibilities&nbsp;<ul><li>Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.&nbsp;</li><li>Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.&nbsp;</li><li>Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).&nbsp;</li><li>Provide escalation support for L2 operations team.&nbsp;</li><li>Create operational documentation of new solutions.&nbsp;</li><li>Assist in managing vendor partners to ensure SLA’s are being met.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree, or equivalent experience.&nbsp;</li><li>5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).&nbsp;</li><li>Professional level certifications (CCNP-Collaboration or higher).&nbsp;</li><li>Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.&nbsp;</li><li>Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.&nbsp;</li><li>Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.&nbsp;</li><li>Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.&nbsp;</li><li>Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).&nbsp;</li><li>Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).&nbsp;</li><li>Experience with project management methodologies (Agile, SDLC, DevOps etc.).&nbsp;</li><li>Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.&nbsp;</li><li>Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Senior UC Operations Engineer

Chubb is looking for a&nbsp;Solution Architect&nbsp;to join our Enterprise Infrastructure Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The candidate will be responsible for development, implementation, and serviceability of Chubb’s contact center infrastructures and is the expert technical resource for contact center transformation projects. This position will drive strategic infrastructure initiatives and oversee engineering of transformation projects. This role will also assist in establishing operational support models, self-service tools, process automation, and proactive monitoring required for a scalable and highly available communication service.Responsibilities<ul><li>Understands the concept and execution of architecture and engineering in the development and deployment of NICE CXOne, Cisco, Microsoft, Genesys, and/or Avaya contact center &amp; collaboration platforms.</li><li>Initiate and proactively engage projects in response to business requirements and strategic infrastructure projects. Leadership role in program initiatives and comfortable with strategy, budgeting, finance, resourcing, and goal-oriented delivery.</li><li>Successfully lead large scale transformation programs that include complex integrations of many technology components from Cisco, Avaya, NICE CXOne, inContact, or Genesys. This includes the deployment of new voice, video, SMS, business chat messengers, WhatsApp, and supportive technologies.&nbsp;</li><li>Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.</li><li>Solution engineering all customer engagement &amp; contact center infrastructure transformation services for voice &amp; video solutions, designing &amp; configure global routing plans, software lifecycles, and overseeing operational departments processes and inventory.</li><li>Contribute significantly to product design, documents, solution, development, DevOps, test plans and test execution.</li><li>Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.</li><li>Develop operational processes using efficient technologies &amp; procedures for Move, Adds, and Changes telephony service.</li><li>Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.</li><li>Develop operational processes using efficient technologies &amp; procedures for Move, Adds, and Changes telephony service.</li></ul> QualificationsQualifications<ul><li>Bachelor’s degree or equivalent work experience recommended.</li><li>5+ years of relevant experience with Contact Center, ACD, IVR, WFM, and recording services including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed contact center systems into global technology standard.</li><li>Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.</li><li>Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with any of the following:</li><li>NICE CXOne, inContact</li><li>Genesys PureCloud / Engage Cloud</li><li>Cisco Contact Center Enterprise</li><li>Avaya Contact Center</li><li>Hands on engineering expertise building call flows and platform configuration, including API integrations and voice &amp; chat infrastructures.</li><li>Experience configuring integrations with global telecommunications providers, SIP trunking, and knowledge of global routing and regulations.</li><li>Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.</li><li>Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include deploying new technologies, softphones, mobile workforces, and unified communications systems.</li><li>Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations</li><li>Knowledge and experience engaging with networking infrastructure teams (Firewall rules, QoS, Routing, Packet Captures, DHCP, DNS, Active Directory, etc.)&nbsp;</li><li>Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.)</li><li>Strong ability to identify, understand and communicate business needs and application architectures for technical projects.</li><li>Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.</li><li>Excellent written/verbal skills; ability to effectively communicate is required.</li><li>Experience in understanding and communicating technical concepts to a non-technical audience.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Solution Architect

Chubb is looking for a Java Software Engineer to join our Shared Services User Interface (UI) team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Be an outstanding teammate and assist the development of workflows, and integrations with web services.</li><li>Design, develop and maintain robust, scalable, hard-working production applications.&nbsp;</li><li>Focus on coding and debugging.</li><li>Build high-quality reusable code which be used in the future.</li><li>Run powerful technologies to improve applications.</li><li>Support our progressive senior leader in daily tasks.</li><li>Collaborate with others from our diverse worldwide tech team.</li><li>Apply a global and diverse perspective to problem solving.</li><li>Review and recommend improvements to existing system designs and engineering processes.</li><li>Contribute to incremental upgrades and timely integration of application code changes and testing.</li></ul> QualificationsQualifications:<ul><li>At least 2 years of relevant experience as a Java Software Engineer and Object-Oriented programming&nbsp;</li><li>Previous experience with Spring Boot and/or Apache Camel</li><li>Relevant experience developing web services, web service APIs, as well as implementing code to consume existing API will be a plus.</li><li>Knowledge of project lifecycles, with the understanding of project lifecycle methodologies such as Agile, Waterfall and CI/CD&nbsp;</li><li>Previous experience working with DevOps team and Jenkins pipelines.</li><li>Familiarity with common software engineering tools and practices (Git,&nbsp;Maven, etc)</li><li>Knowledge of Kafka is a plus.</li><li>Experience with Azure Cloud – (deploying / monitoring / managing the apps - using Kubernetes and/or Customized tools)</li><li>Solid understanding and exposure to both SQL &amp; NoSQL Database technologies.&nbsp;</li><li>Strong communications skills with the ability to cooperate with both executives and technical staff in Greek and English&nbsp;</li><li>Familiarity with Integration patterns with Backend systems.&nbsp;</li></ul>&nbsp;Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Java Engineer

Through the provision of triaging and troubleshooting, integration monitoring, problem management, root cause analysis and fault management services, we require a Technical Support Analyst to fulfil the business-critical vacancy for our Global MS Dynamics delivery team. The successful candidate will be joining a dynamic team who are responsible to deliver MS Dynamics across the Globe and for providing support for up to 3000 users based across North and Latin America, Europe and Asia. The role is in a great team with lots of scope for progression and training.Responsibilities:The position roles and responsibilities include but are not limited to:<ul><li>Supporting and managing tickets related to Microsoft Dynamics 365&nbsp;</li><li>Monitor and troubleshoot issues related to the integration between MS Dynamics and other applications.</li><li>Execute any support related activities focusing on resolving issues reported by users within the established SLA.</li></ul> QualificationsQualifications:<ul><li>Technical support experience and troubleshooting skills.&nbsp;</li><li>Excellent communication, customer handling, influencing and inter-personal skills.</li><li>CRM Experience (preferably MS Dynamics)</li><li>Previous experience with SQL and Reporting tools highly recommended</li><li>Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.</li><li>Previous experience with support tools, preferably ServiceNow as well as Jira</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

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