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We are currently looking for a Senior eCommerce &amp; Omnichannel Manager to join our eCommerce team and take ownership of the eCommerce business from an end-to-end performance, customer journey and omnichannel execution perspective.&nbsp;About the roleThis is a senior business ownership role for a professional with strong retail eCommerce experience, solid omnichannel understanding and the ability to coordinate multiple functions in a complex retail environment. We are looking for someone who can own the eCommerce business performance, define and monitor the right KPIs, identify bottlenecks, coordinate cross-functional stakeholders and ensure that strategic eCommerce and omnichannel initiatives are successfully executed. The ideal candidate combines commercial thinking, operational understanding, customer experience focus, project execution skills and a good understanding of the systems and technologies that support modern retail eCommerce.&nbsp;Key ResponsibilitieseCommerce Business Ownership<ul><li>Own and monitor the overall performance of the eCommerce business across commercial, operational and customer experience KPIs.</li><li>Define, track and optimize key metrics such as sales, conversion rate, AOV, retention, customer satisfaction, fulfillment performance and overall customer journey performance.</li><li>Analyze business performance end-to-end, identify bottlenecks and growth opportunities, and drive corrective actions in collaboration with the relevant teams.</li><li>Translate business performance insights into clear priorities, actions and follow-up plans.</li></ul>Omnichannel Strategy &amp; Customer Experience<ul><li>Lead and support omnichannel initiatives that connect digital channels, stores, logistics, customer care and commercial operations.</li><li>Drive projects such as Click &amp; Collect, Store Pick-up, Express Delivery, Endless Aisle and other customer journey initiatives that enhance convenience, speed and service.</li><li>Ensure a seamless customer experience across online and offline touchpoints.</li><li>Contribute to the continuous evolution of Pet City’s omnichannel model, with a clear focus on customer value and business impact.</li></ul>&nbsp;Cross-Functional Leadership<ul><li>Act as a central coordinator across Commercial, Logistics, IT, Customer Care, Retail Operations and external partners.</li><li>Align stakeholders around business priorities, timelines, dependencies and execution plans.</li><li>Facilitate decision-making and ensure that complex topics move forward efficiently across different teams.</li><li>Build strong working relationships with internal and external stakeholders to enable effective execution.</li></ul>&nbsp;Projects &amp; Execution<ul><li>Lead strategic eCommerce and omnichannel projects from business planning to implementation and post-launch evaluation.</li><li>Manage project timelines, dependencies, risks and deliverables.</li><li>Ensure projects are delivered on time, within scope and aligned with business objectives.</li><li>Measure the impact of initiatives after launch and recommend next steps for optimization.</li></ul>&nbsp;Systems &amp; Technology Collaboration<ul><li>Translate business needs into functional requirements and collaborate closely with IT teams and external vendors.</li><li>Contribute to the optimization of eCommerce systems, integrations, operational flows and customer journey processes.</li><li>Maintain a strong understanding of the technologies supporting eCommerce and omnichannel operations.</li><li>Act as a business partner to technical teams, ensuring that business requirements are clear, prioritized and actionable.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of experience in roles such as eCommerce Manager, Senior eCommerce Manager or Omnichannel Manager, ideally within retail or a similarly complex business environment.</li><li>Proven experience in retail eCommerce, with strong understanding of both commercial performance and operational flows.</li><li>Hands-on experience leading or participating in omnichannel projects such as Click &amp; Collect, Store Pick-up, Express Delivery or similar customer journey initiatives.</li><li>Strong commercial and trading mindset, with ownership of KPIs such as sales, conversion rate, AOV, retention and customer experience.</li><li>Ability to analyze performance end-to-end and identify the key drivers behind business results.</li><li>Excellent stakeholder management and cross-functional collaboration skills.</li><li>Strong project management and execution capabilities in complex environments.</li><li>Good understanding of eCommerce systems, integrations and the technologies that support online and omnichannel operations.</li><li>Ability to translate business needs into functional and operational requirements.</li><li>Strong communication, presentation and problem-solving skills.</li><li>Love for pets and passion for improving the experience of pet parents will be considered a strong plus.</li></ul>&nbsp;This role is ideal for someone who<ul><li>Has worked in organized retail or another complex business environment.</li><li>Understands that eCommerce is not only a digital channel, but a business ecosystem that connects commercial strategy, customer experience, logistics, technology and retail operations.</li><li>Can move comfortably between business performance, customer journey, operational issues and project execution.</li><li>Can influence stakeholders without always having direct authority.</li><li>Wants to contribute to the next phase of Pet City’s omnichannel transformation.</li></ul>&nbsp;What we offer💶 Competitive compensation package 🎓 Opportunities to learn and grow within a dynamic and fast-growing company 💼 Friendly and collaborative working environment 💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners 🩺 Private health insurance coverage 🏷️ Employee discounts on our products and services 🚀 Your professional and personal success is our commitment

Senior e-Commerce & Omnichannel Manager

Η εταιρία Συμβούλων UPGRADE, για λογαριασμό πελάτη της, ενός από τα μεγαλύτερα ηλεκτρονικά καταστήματα στον τομέα του εμπορίου, με ειδίκευση στο οικιακό έπιπλο, στον επαγγελματικό εξοπλισμό, σε είδη εξωτερικού χώρου και στη διακόσμηση, αναζητά:&nbsp;IT Manager ( IT&amp; Ε-Commerce) -Έδρα ΘεσσαλονίκηΚωδικός Θέσης: ΙΤΜ-0126&nbsp;Αρμοδιότητες:<ul><li>Διαχείριση και παραμετροποίηση του ERP συστήματος (Entersoft ή αντίστοιχο)</li><li>Επίβλεψη και βελτιστοποίηση του WMS για την υποστήριξη των logistics</li><li>Υποστήριξη και οργάνωση του CRM για τις ανάγκες των πωλήσεων</li><li>Επίβλεψη της λειτουργίας του E-shop και της B2B πλατφόρμας παραγγελιών</li><li>Διαχείριση των διασυνδέσεων ERP με E-commerce πλατφόρμες μέσω API ή Web Services</li><li>Έλεγχος συγχρονισμού αποθεμάτων, ειδών, τιμοκαταλόγων και παραγγελιών σε πραγματικό χρόνο</li><li>Συνεργασία με το τμήμα Marketing για τη βελτίωση της εμπειρίας χρήστη στα ψηφιακά κανάλια</li><li>Έρευνα και υλοποίηση λύσεων AI Automation για αυτοματοποίηση επαναλαμβανόμενων εργασιών</li><li>Ενσωμάτωση AI εργαλείων για reporting, forecasting και ανάλυση δεδομένων</li><li>Εκπαίδευση των εσωτερικών ομάδων στη χρήση ψηφιακών εργαλείων και AI</li><li>Διαχείριση IT υποδομών, δικτύων, servers και cloud υπηρεσιών</li><li>Διασφάλιση κυβερνοασφάλειας και συμμόρφωσης με GDPR, ειδικά σε e-commerce συναλλαγές</li></ul>&nbsp;Προσόντα:<ul><li>Πτυχίο Πληροφορικής ή συναφούς αντικειμένου</li><li>Προϋπηρεσία 3 έως 5 ετών σε ρόλο IT Manager ή E-commerce Manager</li><li>Πολύ καλή γνώση ERP και WMS συστημάτων (Entersoft, SoftOne ή αντίστοιχα)</li><li>Εμπειρία σε πλατφόρμες E-commerce και CMS (Magento, WooCommerce, Shopify ή custom λύσεις)</li><li>Κατανόηση τεχνολογιών διασύνδεσης (REST API, SOAP, XML, JSON)Γνώση SQL για διαχείριση και ανάλυση δεδομένων</li><li>Εξοικείωση με AI εργαλεία, LLMs και AI Agents</li><li>Ικανότητα υλοποίησης αυτοματισμών μέσω εργαλείων όπως Zapier, Make ή scripts</li><li>Αναλυτική σκέψη και ικανότητα επίλυσης προβλημάτω</li><li>Ικανότητα διαχείρισης πολλαπλών projects ταυτόχρονα</li></ul>&nbsp;Παροχές:<ul><li>Ανταγωνιστικό πακέτο αποδοχών, ανάλογα με την ευθύνη της θέσης</li><li>Συνεχής εκπαίδευση και πιστοποιήσεις σε σύγχρονες τεχνολογίες και ERP συστήματα</li><li>Σύγχρονο και οργανωμένο περιβάλλον εργασίας</li><li>Ιδιωτική ασφάλιση υγείας</li></ul>

IT Manager (IT& Ε-Commerce) -Έδρα: Θεσσαλονίκη

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

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senior e-commerce & omnichannel manager

PET CITY GROUP ΑΕΒΕ

it manager (it& ε-commerce) -έδρα: θεσσαλονίκη

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team leader, communications center | one&only aesthesis, athens (18919)

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