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Η εταιρία Συμβούλων UPGRADE για λογαριασμό πελάτη της, δυναμικά αναπτυσσόμενης εταιρείας στον χώρο του premium distribution και του e-commerce αλκοολούχων ποτών, αναζητά (1) ένα άτομο για τη στελέχωση της παρακάτω θέσης:Head of Commercial &amp; E-Commerce (Έδρα: Αθήνα)Κωδικός Θέσης: HCE-0526Αρμοδιότητες• Διαμόρφωση και υλοποίηση της εμπορικής και e-commerce στρατηγικής της εταιρείας, σε ευθυγράμμιση με το συνολικό επιχειρηματικό πλάνο. • Ανάλυση αγοράς, καταναλωτικών τάσεων, καναλιών πώλησης και ανταγωνισμού με αξιοποίηση δεδομένων και reporting. • Καθορισμός στόχων πωλήσεων, budget και KPI’s ανά κανάλι (e-commerce, retail, χονδρική κ.λπ.) και παρακολούθηση της απόδοσής τους. • Ανάπτυξη στρατηγικών συνεργασιών, key accounts και νέων εμπορικών ευκαιριών. • Συνεργασία με Buying, Marketing και Operations για τη βέλτιστη υλοποίηση της εμπορικής στρατηγικής. • Συμμετοχή στη διαμόρφωση νέων συνεργασιών με brands και ανάπτυξη portfolio. • Ενεργή συμμετοχή στη διοικητική ομάδα και συμβολή στη λήψη στρατηγικών αποφάσεων.Απαραίτητα Προσόντα• Αποδεδειγμένη εμπειρία σε senior εμπορικό ρόλο (π.χ. Commercial Manager, Head of Sales, Head of E-Commerce ή αντίστοιχη θέση). • Ικανότητα στρατηγικού σχεδιασμού και μετατροπής του σε εφαρμόσιμα επιχειρησιακά πλάνα. • Ισχυρή αναλυτική σκέψη και άνεση με δεδομένα, reporting, KPI’s και budget management. • Εμπειρία στη διαχείριση και ανάπτυξη ομάδας. • Κατανόηση καναλιών διανομής και ηλεκτρονικού εμπορίου (FMCG, E-Commerce, Online Retail ή αντίστοιχο περιβάλλον). • Ηγετικό προφίλ με επιχειρηματική νοοτροπία και προσανατολισμό στην ανάπτυξη. • Άριστες διαπραγματευτικές και επικοινωνιακές δεξιότητες. • Πολύ καλή γνώση Αγγλικών.Επιθυμητά Προσόντα• Εμπειρία σε περιβάλλον ταχείας ανάπτυξης (scale-up / growth environment). • Εμπειρία στη διαμόρφωση και ανάπτυξη portfolio brands. • Εμπειρία στη διαχείριση ή ανάπτυξη e-commerce καναλιών. • Ικανότητα γρήγορης κατανόησης αγοράς και προσαρμογής σε νέα δεδομένα.Η εταιρεία προσφέρει• Κεντρική θέση στη διαμόρφωση της εμπορικής και e-commerce στρατηγικής της εταιρείας. • Συμμετοχή στη διοικητική ομάδα με ουσιαστικό ρόλο στη λήψη αποφάσεων. • Δυνατότητα σημαντικού αποτυπώματος στην ανάπτυξη και οργάνωση της εταιρείας. • Ανταγωνιστικό πακέτο αποδοχών.Όλες οι αιτήσεις θεωρούνται απόλυτα εμπιστευτικές.

Head of Commercial & E-Commerce

We are currently looking for a Senior eCommerce &amp; Omnichannel Manager to join our eCommerce team and take ownership of the eCommerce business from an end-to-end performance, customer journey and omnichannel execution perspective.&nbsp;About the roleThis is a senior business ownership role for a professional with strong retail eCommerce experience, solid omnichannel understanding and the ability to coordinate multiple functions in a complex retail environment. We are looking for someone who can own the eCommerce business performance, define and monitor the right KPIs, identify bottlenecks, coordinate cross-functional stakeholders and ensure that strategic eCommerce and omnichannel initiatives are successfully executed. The ideal candidate combines commercial thinking, operational understanding, customer experience focus, project execution skills and a good understanding of the systems and technologies that support modern retail eCommerce.&nbsp;Key ResponsibilitieseCommerce Business Ownership<ul><li>Own and monitor the overall performance of the eCommerce business across commercial, operational and customer experience KPIs.</li><li>Define, track and optimize key metrics such as sales, conversion rate, AOV, retention, customer satisfaction, fulfillment performance and overall customer journey performance.</li><li>Analyze business performance end-to-end, identify bottlenecks and growth opportunities, and drive corrective actions in collaboration with the relevant teams.</li><li>Translate business performance insights into clear priorities, actions and follow-up plans.</li></ul>Omnichannel Strategy &amp; Customer Experience<ul><li>Lead and support omnichannel initiatives that connect digital channels, stores, logistics, customer care and commercial operations.</li><li>Drive projects such as Click &amp; Collect, Store Pick-up, Express Delivery, Endless Aisle and other customer journey initiatives that enhance convenience, speed and service.</li><li>Ensure a seamless customer experience across online and offline touchpoints.</li><li>Contribute to the continuous evolution of Pet City’s omnichannel model, with a clear focus on customer value and business impact.</li></ul>&nbsp;Cross-Functional Leadership<ul><li>Act as a central coordinator across Commercial, Logistics, IT, Customer Care, Retail Operations and external partners.</li><li>Align stakeholders around business priorities, timelines, dependencies and execution plans.</li><li>Facilitate decision-making and ensure that complex topics move forward efficiently across different teams.</li><li>Build strong working relationships with internal and external stakeholders to enable effective execution.</li></ul>&nbsp;Projects &amp; Execution<ul><li>Lead strategic eCommerce and omnichannel projects from business planning to implementation and post-launch evaluation.</li><li>Manage project timelines, dependencies, risks and deliverables.</li><li>Ensure projects are delivered on time, within scope and aligned with business objectives.</li><li>Measure the impact of initiatives after launch and recommend next steps for optimization.</li></ul>&nbsp;Systems &amp; Technology Collaboration<ul><li>Translate business needs into functional requirements and collaborate closely with IT teams and external vendors.</li><li>Contribute to the optimization of eCommerce systems, integrations, operational flows and customer journey processes.</li><li>Maintain a strong understanding of the technologies supporting eCommerce and omnichannel operations.</li><li>Act as a business partner to technical teams, ensuring that business requirements are clear, prioritized and actionable.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of experience in roles such as eCommerce Manager, Senior eCommerce Manager or Omnichannel Manager, ideally within retail or a similarly complex business environment.</li><li>Proven experience in retail eCommerce, with strong understanding of both commercial performance and operational flows.</li><li>Hands-on experience leading or participating in omnichannel projects such as Click &amp; Collect, Store Pick-up, Express Delivery or similar customer journey initiatives.</li><li>Strong commercial and trading mindset, with ownership of KPIs such as sales, conversion rate, AOV, retention and customer experience.</li><li>Ability to analyze performance end-to-end and identify the key drivers behind business results.</li><li>Excellent stakeholder management and cross-functional collaboration skills.</li><li>Strong project management and execution capabilities in complex environments.</li><li>Good understanding of eCommerce systems, integrations and the technologies that support online and omnichannel operations.</li><li>Ability to translate business needs into functional and operational requirements.</li><li>Strong communication, presentation and problem-solving skills.</li><li>Love for pets and passion for improving the experience of pet parents will be considered a strong plus.</li></ul>&nbsp;This role is ideal for someone who<ul><li>Has worked in organized retail or another complex business environment.</li><li>Understands that eCommerce is not only a digital channel, but a business ecosystem that connects commercial strategy, customer experience, logistics, technology and retail operations.</li><li>Can move comfortably between business performance, customer journey, operational issues and project execution.</li><li>Can influence stakeholders without always having direct authority.</li><li>Wants to contribute to the next phase of Pet City’s omnichannel transformation.</li></ul>&nbsp;What we offer💶 Competitive compensation package 🎓 Opportunities to learn and grow within a dynamic and fast-growing company 💼 Friendly and collaborative working environment 💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners 🩺 Private health insurance coverage 🏷️ Employee discounts on our products and services 🚀 Your professional and personal success is our commitment

Job Ads Store Sales Consultant Central Macedonia Greece, Marketing

head of commercial & e-commerce

Upgrade Consulting & Training

senior e-commerce & omnichannel manager

PET CITY GROUP ΑΕΒΕ

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